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About the Role

This position is responsible for ensuring that all projects meet client expectations, providing support to sales and design, and coordinating all project activities from start to finish. The role acts as a liaison for the project's entirety with sales, clients, internal operational departments, and external vendors, ensuring projects are completed on time and within budget.

Responsibilities

Responsible for information relating to site review and analysis, order review, schedule planning, delivery, installation, and other related services in a timely fashion.
Complete understanding of how to bring a project/order through the entire Creative Office Resources system.
Provide order status reports to the team, including site visit and substantial completion reports.
Utilizes all technology tools to support their job function.
Update projects in CORE/The Bridge in a timely manner.
Meet with Sales and Design to be involved from the onset of the project as part of the project Kick Off meeting.
Request Certificate of Insurance when applicable.
Understand the full scope of the project to determine the best Delivery and Installation solution.
Required to ship product direct when possible and responsible for notifying the subcontracted labor well in advance.
Develop and manage phasing of project by generating a Project Micro Schedule.
Confirm and verify critical field dimensions and evaluate overall space to meet specifications.
Coordination and locating of electric, data and phone and junction box/infeed/core locations as required.
Review drawings and specifications prior to order entry to determine how the project should be phased out for receiving and installation.
Schedule orders and monitor shipping and installation dates and generate timely delivery tickets to the warehouse.
Meet with project Foremen prior to the first day of installation.
Be on site during project Delivery.
Be on site on the first day of installation, and then on an as-needed basis.
Perform final walk-through with client / GC and compile punch list.
Follows up on customer problems, such as back orders, damaged product, punch-list items in a timely manner.
Be on site to oversee the D&I of the punch list and confirm that all the work was completed to customer’s satisfaction.
Obtain signed Delivery Tickets or signed Work Order from client, and written punch lists from our sub-contractors.
Close out all projects for month-end billing on a weekly basis.
Accountable for Change Orders and providing written documentation to both client and sales.
Maintain and enter information into PM’s status reports in a timely manner.
Attend weekly and monthly Project Management meetings, trainings, and technology and process meetings.
Other duties as assigned; duties are subject to change due to personal growth, organizational development and/or technological/industry advancements.
Adapt to changes in process and responsibilities as outlined by management and agree to work the hours required to achieve agreed-upon goals.
Other duties as required.

Requirements

Exceptional time management and organizational skills to handle a high volume of detailed work and the ability to multitask.
Technical aptitude required.
Proficient with construction schedules, lead times, and product knowledge and strengths and weaknesses.
Complete understanding of profit and loss implications of product and service markups and how they relate to gross profit margins and gross profit dollars.
Ability to work as part of a team & create synergy amongst team members to produce at higher levels.
Provide a high level of Customer Service support by communicating effectively on an ongoing basis.
Valid driver’s license and reliable personal car required with valid insurance limits.
Strong written and verbal communication and interpersonal skills to interact effectively with a wide range of people inside and outside of COR.
Must be able to read, write, interpret, and communicate fluently in English.
Must be able to read and understand construction documents and spec books.
Writing skills must be sufficient to compose and edit a variety of documents using correct spelling, grammar, and punctuation, with the ability to pay close attention to detail and proofread work carefully.
Strong Microsoft Office Suite with ability to learn and use new computer programs/applications.
Good organizational, time management, customer service and problem-solving skills.
Ability to work accurately to meet deadlines by adapting to changes in work environment, work assignments, and/or changes in priorities in a flexible way by working from your own initiative and/or following direction, policies, or procedures.
Use analytical and decision-making skills to offer options and resolve problems in a variety of contexts.
Ability to work effectively both independently and as part of a team, ensuring efficiency of projects from start to finish.
Moving self in different positions to accomplish tasks in various environments, including tight and confined spaces and trenches and be comfortable with the use of ladders and staging is a must.
Moving about to accomplish tasks or moving from one worksite to another.
Adjusting or moving objects up to 50 pounds in all directions.
Sedentary work that primarily involves sitting/standing.
Repeating motions that may include the wrists, hands and/or fingers.

Skills

Microsoft Outlook
Microsoft Teams
Microsoft Word
Microsoft Excel
OneDrive
The Bridge
Autodesk Construction Cloud
CORE

Location

Onsite visits to various sites including warehouse, construction sites, client sites, and offices

Work Type

Full-time
Onsite

Experience Level

1-3 years of experience in the industry

Education Level

4-year college degree

About the Company

Creative Office Resources is a company that provides interior construction project management services.

Equal Opportunity

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Creative Office Resources.
Creative Office Resources is an equal opportunity employer, and does not discriminate based upon an individual’s race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, military service ad veteran status, national origin, age, disability, genetic information (including family medical history), political affiliation, or other non-merit-based factors protected by federal, state and local laws.
These protections extend to all terms and conditions of employment and management practices and decisions, including recruitment and hiring, appraisal systems, promotions, training, and career development.