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About the Role
The Trade Services Manager serves as the technical authority for RTS, leading high value trade advisory services and shaping regulatory strategy for clients. This role translates complex global trade regulations into actionable guidance, optimization strategies, and scalable advisory offerings. Sitting at the center of complex client engagements, this leader oversees customs technical disciplines—including classification, valuation, origin, and trade program design—while driving innovation in duty optimization, supply chain risk management, and emerging regulatory requirements.
Responsibilities
- Serve as the primary subject matter authority for customs and trade regulations
- Lead complex advisory engagements across classification, valuation, origin, and trade programs
- Provide strategic guidance on regulatory interpretation, defensibility, and risk-based decision making
- Partner with clients to design, enhance, and mature global trade compliance programs
- Oversee and/or deliver advanced technical services, including: Tariff classification determinations, HS classification governance, Customs valuation analysis and structuring, Prior disclosures and proactive compliance strategies
- Govern product and customs data frameworks to ensure classification accuracy and data integrity
- Lead development and execution of: Duty optimization strategies and analytics, Duty drawback programs, Foreign Trade Zone (FTZ) and bonded warehousing strategies
- Drive FTA solicitation, qualification, and Country of Origin determinations, including enablement through tools such as TradeVerifyd
- Lead advisory services focused on: Supply chain mapping and visibility, Forced labor risk assessments and compliance strategies, Trade-driven supply chain performance optimization
- Partner with TradeVerifyd to deliver data driven insights and solutions
- Deliver high impact compliance consulting engagements
- Serve as a trusted advisor to senior client stakeholders (Legal, Compliance, Supply Chain, Finance)
- Support clients through regulatory change, enforcement actions, and emerging requirements
- Lead client training and education programs
- Build internal learning, certification, and knowledge sharing frameworks for RTS teams
- Provide advisory help desk support and temporary technical staffing solutions as needed
- Identify, design, and launch new advisory services aligned to: Emerging regulatory and enforcement trends, Trade modernization initiatives
- Support “jump team” initiatives for high priority or complex client engagements
- Partner closely with Execution & Case Management leadership to translate advisory into executable workflows
- Partner closely with Compliance, Governance & Enablement leadership to ensure technical positions are governed and auditable
- Establish and maintain technical standards across RTS
- Support sales and solution design efforts with technical credibility and thought leadership
Requirements
- 10–15+ years of experience in global trade, customs advisory, or trade compliance leadership
- Deep expertise in: Tariff classification (HTS), Valuation methodologies, Rules of origin and FTAs, Duty optimization strategies (drawback, FTZ, etc.)
- Strong understanding of U.S. and global trade regulations, including forced labor enforcement trends
- Demonstrated experience advising senior stakeholders and leading complex engagements
- Licensed Customs Broker (LCB) strongly preferred
- PMP certification preferred
- Experience building trade data models, classification systems, or optimization tools
Skills
- Tariff classification
- Valuation methodologies
- Rules of origin
- Free Trade Agreements (FTAs)
- Duty optimization
- Drawback programs
- Foreign Trade Zone (FTZ)
- Bonded warehousing
- Supply chain risk management
- Forced labor compliance
- U.S. Customs Regulations
- Global trade regulations
Location
- New York
- Philadelphia
Work Type
- Hybrid
Experience Level
- 10-15+ years
About the Company
- Our mission is to ensure customer compliance with US Customs Regulations while coordinating efficient, timely movement of freight and information.
- Our values guide our decision-making and shape a culture of accountability, growth, and customer-centricity: Innovation: We encourage creative problem-solving and continuous improvement in every department. Employees are empowered to propose new ideas, adopt emerging technologies, and challenge the status quo to drive operational excellence. Collaboration: Collaboration is at the heart of our success. Team members work cross-functionally, share knowledge openly, and support each other to achieve shared goals. Every role contributes to a culture of partnership and mutual respect. Integrity: We pride ourselves on building a reputation of integrity, honesty and trust, while providing an unwavering focus on a high-quality customer experience for our clients.