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About the Role
Join our retail teams to be the friendly face our customers see as they walk into one of our stores. Your job is to connect with our customers, helping them get the most out of their technology, while providing an outstanding and memorable experience. You will play a crucial role in understanding and meeting each customer's unique needs, enhancing the customer journey through meaningful interactions, and achieving personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
Responsibilities
- Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
- Create exceptional experiences through tailoring and promoting our innovative products and services.
- Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
Requirements
- A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- The ability to work well within a team, contributing to a positive and high-performing environment.
- Resourceful and proactive in resolving customer enquiries and challenges.
- Full training will be provided so no prior knowledge of our products is required.
- Offers of employment are subject to background checks, including criminal (DBS) and financial checks.
Skills
- Customer Service
- Sales
- Problem Solving
- Team Collaboration
Location
- Walthamstow
Work Type
- Part time
- Onsite
Salary/Compensations
- £ 15.60 per hour + an on-target bonus of 15%, paid out monthly based on your store's performance
Benefits
- Up to 28 days off plus bank holidays
- Paid time for charity work
- Discounts
- Vouchers
- Pension plan
- Career development through learning tools
- Top-notch parental leave policies
About the Company
- We’re here to build a network the UK can count on – one that connects people, places and potential.
- We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
- We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here.
- We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
- You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building.
- From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
- Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
- We’re not just expanding connectivity; we’re reimagining what a connected nation looks like.
- With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
- You’ll work on real challenges, with real impact, across every corner of the country.
- Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.
- We move at pace, because what we’re building matters – and we’re learning as we go.
- We’re proud of the progress we’ve made, but we’re just getting started.
- We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities.
Equal Opportunity
- We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here.
- We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
- We know that everyone is unique, with multiple aspects to their identity and different experiences behind them.
- We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background.
- If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.