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About the Role
The Employee Relations Advisor provides consistent, timely, and legally robust employee relations support across the business. This role ensures fair treatment of coworkers, compliance with employment legislation, and protection of organizational risk. It supports business objectives by enabling confident people management, reducing employee relations risk, minimizing disruption, and promoting a positive and productive employee experience.
Responsibilities
- Meet agreed SLAs such as responding to ER queries within one working day.
- Progress cases in line with policy and legal timeframes.
- Maintain accurate case documentation.
- Support in change management processes such as TUPE, redundancy, and restructures.
- Deliver against strategic ER priorities including reducing repeat ER issues, improving manager capability through coaching and guidance, and supporting organizational change initiatives.
- Provide effective case management for discipline, grievance, absence, performance, and appeals with clear, risk-based recommendations, legally compliant outcomes, and insightful data and reporting.
- Contribute to continuous improvement of ER processes, procedures, templates, toolkits, and guidance.
- Provide end-to-end advice and support on employee relations matters including disciplinary, grievance, absence management, performance management, probation, capability, misconduct, redundancy, TUPE, flexible working, and family leave.
- Act as a trusted advisor to managers, stakeholders, and CWS ensuring decisions are fair, consistent, and legally compliant.
- Manage typical daily tasks such as responding to ER tickets and queries, drafting correspondence, attending hearings, advising on policy application, and updating case management systems.
- Build strong working relationships with managers, HR Business Partners, HRSS team, Payroll, and Legal to ensure coordinated case handling.
- Support investigations, prepare outcome letters and appeal documentation, and contribute to ER reporting and trend analysis.
- Demonstrate professional leadership, role model best practice, and mentor less experienced colleagues where required.
Requirements
- Proven hands-on management of complex employee relations cases within a fast-paced environment.
- Strong working knowledge of UK employment law.
- Clear written and verbal communication.
- Active listening.
- Legally sound judgement.
- Analytical thinking.
- Case prioritisation.
- High attention to detail.
- Stakeholder management and influencing.
- Resilience.
- Ability to balance commercial needs with employee wellbeing by combining ER knowledge, practical experience, and strong interpersonal skills.
- Familiarity with HRIS systems and tools, including case management platforms, reporting tools, and Microsoft Office Suite.
- Readiness to engage with ever-evolving technology and tools.
- Willingness to adopt AI as a partner, openness to experimentation, and a shared interest in learning together on AI.
- Curiosity, a learner’s mindset, and a willingness to explore, adapt, and grow with AI integration.
Skills
- Employee Relations Case Management
- UK Employment Law
- Change Management (TUPE, redundancy, restructures)
- Disciplinary Procedures
- Grievance Procedures
- Absence Management
- Performance Management
- Appeals Process
- Policy Application
- HRIS Systems
- Case Management Platforms
- Reporting Tools
- Microsoft Office Suite
- Workday (preferred)
- AI Integration
Experience Level
- Mid-level
Education Level
- CIPD Level 5 qualification (or equivalent experience)
- CIPD Level 7 qualification (desirable)
About the Company
- CDW is a Fortune 500 technology solutions provider that helps organizations achieve what’s possible through technology.
- CDW fosters a culture where coworkers act as one, build trust, speak candidly, and work together.
- CDW focuses on what matters most and delivers for its customers, playing to win.
- CDW encourages curiosity, moving fast, and continuous learning, thinking forward.
- CDW believes meaningful work happens when people feel supported, heard, and empowered.
- CDW is a full-stack, full-lifecycle technology partner with deep expertise, strong relationships, and broad industry knowledge.
- CDW provides a collaborative environment where work matters, growth is supported, and contributions shape what’s next.
Equal Opportunity
- CDW is an equal opportunity employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.