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About the Role
This position is for an experienced, high-level Senior Field Service Technician who will serve as a technical expert and leader in supporting complex vehicle repairs and field operations. The role requires an adaptable, team-oriented leader capable of driving continuous improvement, mentoring junior team members, and tackling complex diagnostic challenges in a fast-paced environment. This role may involve operating remotely, traveling to remote locations, or working at production plants to provide advanced field support.
Responsibilities
- Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections on vehicles both inside service centers and in field settings.
- Provide high-level diagnostic guidance to field service teams and perform remote diagnostics or repairs for issues that can be safely addressed without local vehicle access.
- Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
- Utilize specialized diagnostic tools to resolve complex electrical, high-voltage, and network faults.
- Conduct thorough road tests to verify repair quality, champion continuous improvement processes, and drive high standards across repair workflows.
- Oversee complex parts operations—including ordering, receiving, inventory management, and billing—to ensure quality and operational efficiency.
- Produce high-quality documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.
- Interact professionally with customers, suppliers, and internal teams during escalation resolutions or mobile outreach events.
Requirements
- High School Diploma, GED, or recognized equivalency credential preferred.
- Graduation from an accredited automotive repair school or vocational program preferred.
- Minimum age of 21 years old.
- Valid driver’s license with a clean driving record.
- Ability to drive a non-commercial truck and trailer preferred.
- Availability for a standard 40-hour workweek, including weekends, holidays, early morning, evening, or overnight shifts as required.
- Ability to travel to regional locations or production plants as needed.
- Proficient in Windows/Mac environments, work order management systems, and specialized engineering/diagnostic documentation systems.
- Physical capability to perform occupational tasks (sitting, standing, bending, kneeling, and lifting up to 50 lbs).
- State mechanic certifications where required by jurisdiction.
- 5 to 8+ years of automotive repair experience preferred, with extensive experience in bumper-to-bumper diagnostics.
- 3 to 8+ years of hands-on experience working on vehicle High Voltage (HV) systems and HV diagnostic work.
- Experience in leadership or supervisory roles preferred.
- Demonstrated background in continuous improvement, process standardization, and escalation management.
Skills
- High Voltage (HV) & Power Electronics
- Low Voltage & Network Electronics
- Chassis, Drivability & Dynamic Systems
- Thermal & HVAC Systems
- ADAS & Body/Glass Integration
- PICO-Scope
- PCAN
- Kavaser Memorator
- Breakout boxes
Work Type
- Onsite
- Remote
- Field Settings
- Mobile Routes
- Production Plants
Experience Level
- Senior
- 5 to 8+ years automotive repair
- 3 to 8+ years HV systems
Education Level
- High School Diploma
- GED
- Automotive repair school or vocational program
Salary/Compensations
- $36.18 - $60.45 per hour
- Eligible for annual performance bonus
Benefits
- Paid vacation
- Paid sick leave
- Life insurance
- Medical insurance
- Dental insurance
- Vision insurance
- Short-term disability insurance
- Long-term disability insurance
- 401(k) Plan
- Employee Stock Purchase Program
About the Company
- Rivian is on a mission to keep the world adventurous forever.
- We constantly challenge what’s possible, never simply accepting what has always been done.
- We reframe old problems, seek new solutions and operate comfortably in areas that are unknown.
- Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Equal Opportunity
- Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
- Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities.