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About the Role
Proton is seeking an Account Manager to drive growth within its B2B customer base by identifying expansion opportunities, increasing product adoption, and fostering strong customer relationships. This role is crucial for expanding Proton's revenue across its product suite.
Responsibilities
- Identify and drive upsell opportunities within existing accounts
- Support seat expansion and cross-sell of Proton products
- Maintain and manage a pipeline of expansion opportunities
- Build relationships with key stakeholders within customer accounts
- Run regular check-ins and support Quarterly Business Reviews (QBRs)
- Ensure customers are aware of relevant product features and updates
- Maintain accurate account records in CRM (HubSpot)
- Track account activity, engagement, and growth opportunities
- Collaborate with senior team members on account strategy
- Work with Sales to identify expansion opportunities
- Partner with Marketing on customer communications and campaigns
- Share customer feedback with Product teams
- Help build processes and playbooks
- Drive adoption and retention projects
- Manage internal and enablement projects
Requirements
- 1–3 years experience in Account Management, Sales, or Customer-facing roles
- Experience in B2B SaaS is a plus
- Fluency in English required
- French or German language skills
- Curiosity, eager to learn and grow in a commercial role
- Proactive and customer-focused
- Comfortable working in a fast-paced environment
Skills
- Strong communication and relationship-building skills
- Negotiation
- Commercial mindset with interest in revenue growth
- Organised and detail-oriented
- Comfortable working with CRM tools (HubSpot preferred)
Location
- Geneva
- Zurich
- Prague
- Barcelona
- Paris
- London
- Vilnius
- Skopje
- Taipei
Work Type
- Office First
- Hybrid (up to 30% remote)
Experience Level
- 1-3 years
Benefits
- Stock Options
- Flexible Working Hours
- Learning and Development opportunities (training, conferences)
- Comprehensive health insurance plans
- Competitive retirement savings options
- Generous vacation and leave policies
- Wellness programs
- Provided devices and software
- Daily lunch and snacks
- Subsidized transport costs
About the Company
- Proton is dedicated to providing free and open-source technology to millions worldwide, ensuring access to privacy, security, and freedom online.
- Founded by scientists from CERN, Proton began with Proton Mail and has expanded to include Proton VPN, Proton Calendar, Proton Drive, and Proton Pass.
- Proton's tools empower individuals and organizations to control personal data, avoid invasive practices, and defeat censorship.
- The company supports over 100 million user accounts with a team of over 500 people from over 50 countries.
- Proton values intelligence, learning potential, and ambition, with a focus on exceptional talent.
- The company is profitable and has scaled without VC funding.
- Proton has a global mindset, big ambitions, and a start-up heart, valuing empowerment and flexibility with a flat structure.
- Proton is a community-first organization, with revenue solely from user subscriptions.
- Proton's mission is to build a better internet where privacy is the default.
Equal Opportunity
- Proton believes diversity drives innovation and strengthens its mission to provide privacy as a default for all.
- The company is committed to fostering an inclusive environment where all individuals feel valued and empowered, regardless of race, ethnicity, gender, age, sexual orientation, physical ability, or socio-economic background.
- Proton strives to create equal opportunities, promote open dialogue, and support continuous learning.
- Proton provides support and reasonable adjustments during the hiring process upon request.