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About the Role
This role is at the heart of the business, ensuring every customer enjoys a brilliant experience while keeping the venues running seamlessly. With a unique model combining annual memberships and pay-as-you-go golf experiences, you'll have plenty of opportunity to make an impact.
Responsibilities
- Owning the customer journey – from first enquiry and onboarding through to membership engagement, retention and repeat visits.
- Driving commercial performance – maximising membership opportunities, pay-as-you-go bookings and customer loyalty.
- Overseeing venue operations – ensuring the premium, technology-led facilities run smoothly in a largely unstaffed environment.
- Managing facilities and contractors – coordinating cleaning, maintenance, suppliers and repairs to maintain exceptional standards.
- Building a golfing community – supporting events, competitions, partnerships and member engagement.
- Supporting marketing and socials – helping raise awareness, attract new customers and build the brand.
- Getting involved in new openings – playing an important role in launching three new venues.
- Working directly with the founder – contributing ideas, improving processes and helping shape the future of the business.
Requirements
- Strong customer service and relationship-building skills, with a passion for delivering premium experiences.
- Commercial awareness and an understanding of membership sales, retention and customer engagement.
- A hands-on, practical approach to facilities and day-to-day operations.
- Excellent organisational skills and the confidence to manage multiple venues and priorities.
- Confidence using technology, CRM systems and booking platforms.
- An entrepreneurial mindset, with the initiative to make things happen.
- The ambition to progress into a senior operational leadership position.
- A genuine passion for the game would be a huge advantage.
- Understanding of the golfing community and excitement about making the sport more accessible through innovative, premium venues.
Skills
- Customer service
- Relationship-building
- Commercial awareness
- Membership sales
- Customer engagement
- Operations management
- Facilities management
- Contractor management
- Event support
- Marketing support
- Social media support
- New venue openings
- Technology proficiency
- CRM systems
- Booking platforms
Location
- South West London – Wandsworth
Work Type
- Full-time
Experience Level
- Management
- Senior leadership
Salary/Compensations
- Up to £45,000 + Bonus + potential Equity Opportunity
Benefits
- Bonus
- Potential Equity Opportunity
- Work directly with the founder
- Exposure to strategic side of a growing business
- Pathway towards Head of Operations within 12–18 months
- Opportunity to take ownership and make a real difference
- Complimentary golf simulator access
About the Company
- An exciting, premium golf business that's changing the way people experience and enjoy the game.
- Successful venues already operating, strong investor backing and three new venues planned.
- A growing business at a pivotal stage.
- A premium, investor-backed business with an exciting future.