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About the Role
As a Service Technician, you will ensure the seamless operation of our innovative parking management system for customers, troubleshooting hardware and sensor issues. You will be part of the installation team, guaranteeing smooth system functionality.
Responsibilities
- Troubleshoot and resolve issues with systems (consisting of machines, cameras, signage, and other components) at customer locations.
- Identify root causes of errors and independently fix malfunctions.
- Act as the customer-facing representative, providing friendly and solution-oriented service.
- Coordinate closely with other teams such as Customer Success and Project Management.
- Travel to various customer sites, encountering diverse parking areas and challenges.
Requirements
- Completed vocational training as an electrician/electrical installer or a comparable background (e.g., further training as a qualified electrician).
- First experience as a service technician or in customer service is a plus.
- Good technical understanding.
- Proficient in basic IT applications.
- Team player with flexibility and independent thinking and action.
- Ability to maintain an overview during challenging situations and work towards sustainable solutions.
- Possession of a Class B driver's license (trailer license is an advantage).
- Good German language skills and a basic understanding of English.
Skills
- Technical troubleshooting
- Customer service
- Problem-solving
- Teamwork
- Flexibility
- Self-management
- IT proficiency
- Communication
Location
- Berlin and surrounding area
- DACH region
Work Type
- Full-time
- Permanent contract
- Field service
- Hybrid (starting from home)
Experience Level
- Entry-level (with relevant training)
- Some experience preferred
Education Level
- Vocational training in electronics/electrical installation or equivalent
Salary/Compensations
- Attractive per diem allowance
- Overtime paid
Benefits
- Company pension scheme
- Corporate benefits
- Job bike leasing
- Subsidized Deutschlandticket or EGYM Wellpass
- 30 days of vacation
- Travel time considered working time
- Comprehensive onboarding program
- Provision of IT equipment and tools (company mobile phone, laptop, work clothing, tools, and service vehicle)
About the Company
- Peter Park helps customers easily and digitally manage parking spaces, replacing barriers, paper tickets, and parking discs with accessible parking and mobile payment options.
- We revolutionize daily parking experiences with new digital technologies, simplifying everyday life for drivers.
- We optimize the use of inner-city structures and reduce roadside parking for a livable and sustainable environment.
- We continuously improve and expand our SaaS solution in close collaboration with our B2B customers and business partners.
- Financially secure and stable environment with a lived start-up mentality.