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About the Role

As a Customer Value Manager, you will be a trusted technical advisor for a portfolio of mid-market accounts, driving product adoption and utilization to deliver measurable security outcomes. You will work within a three-person account pod, focusing on technical and value health, and translating platform capabilities into customer-centric outcomes.

Responsibilities

Drive value through adoption and utilization across the Mimecast product portfolio.
Lead product adoption, activation, configuration health, and platform optimization.
Advance customer Human Risk Management maturity by mapping behavior and attack-exposure data.
Own the technical and value health score for each account.
Quantify and package proof-of-value for executive-level consumption.
Deliver Business Reviews in partnership with the Account Manager, owning the value and technical narrative.
Build strong external partnerships with customers, understanding their environment, objectives, and risks.
Translate complex security architecture into business-level value conversations.
Represent the voice of the customer internally to Product Management.
Proactively mitigate churn risk by identifying at-risk accounts and leading technical recovery plans.
Identify expansion signals and hand them to the Account Manager with supporting technical context.
Own technical escalation transparency across the portfolio.
Support the Executive Sponsor Program by identifying accounts, facilitating introductions, and coordinating calls.

Requirements

3–5 years of work experience in a relevant role, with at least 2–3 years managing mid-market or enterprise-level accounts, preferably in a security-focused SaaS organization.
Working knowledge of email security architectures: Secure Email Gateways, Microsoft 365 Defender, DMARC/DKIM/SPF, email routing and hybrid mail flow.
Familiarity with identity and access management concepts (Okta, Azure AD, SSO/SAML) and how email security integrates into SOC and SIEM/SOAR workflows.
Experience working with multiple levels of customer stakeholders – technical admins, CISOs, C-level executives, legal and compliance teams.
Demonstrated ability to translate complex security architecture into business-level, value-focused conversations for executive audiences without losing technical credibility.
Experience working alongside Account Managers or Account Executives in a named account model.
Ability to collaborate and plan strategically with Account and Renewals Managers to support retention and expansion outcomes.
Proficiency in customer health scoring, risk management and playbook execution.
Working knowledge of Salesforce for account activity and opportunity visibility.
Excellent verbal and written communication skills.
Ability to travel up to 25%.

Skills

Customer Value Management
Technical Advisory
Product Adoption
Utilization Management
Security Outcomes
Human Risk Management
Email Security
SaaS
Account Management
Customer Relationship Management
Executive Communication
Technical Escalation Management
Salesforce
AI-guided insights

Location

Remote
Hybrid

Work Type

Hybrid

Experience Level

Mid-market account management
Enterprise account management

Education Level

Industry certifications: CompTIA Security+, CISSP (Associate or full), CEH, or vendor-specific certifications aligned to email or cloud security.
Familiarity with compliance frameworks relevant to Mimecast’s key verticals: FINRA, HIPAA, FCA, GDPR, ISO 27001 and SOC 2.

Salary/Compensations

£44,000 to £66,000

Benefits

Comprehensive benefits package
Formal and on-the-job learning opportunities
Incentive plans
Additional benefits in accordance with company policy and local regulations

About the Company

Mimecast is a leading cybersecurity company that helps organizations protect their people, data, and communications from today’s most sophisticated threats.
With over 42,000 customers worldwide, Mimecast analyzes more than 18 billion security events daily.
Mimecast are pioneers in Human Risk Management, combining advanced threat detection, awareness training, and insider risk management.
Mimecast is growing fast and investing in helping every customer realize real, measurable value from what they have invested in.

Equal Opportunity

Mimecast is committed to building an inclusive, diverse community that celebrates and welcomes everyone.
Mimecast is a proud Equal Opportunity and Affirmative Action Employer.
Mimecast particularly welcomes applicants from traditionally underrepresented groups.
Consideration for employment is equal regardless of race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic.
An offer of employment will be subject to successful completion of applicable background checks.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.