Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Programme Lead - ServiceNow Transformation role.

Rezi rewrites your resume against Infosys Consulting - Europe's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Programme Lead - ServiceNow Transformation posting at Infosys Consulting - Europe — free, in seconds.

About the Role

We are seeking a Programme Lead to manage large-scale, multi-workstream transformations on the ServiceNow platform, ensuring end-to-end client programme success from vision to value realization. This senior, client-facing leadership role requires deep ServiceNow expertise, commercial acumen, and executive presence to build trusted CXO-level relationships and guide clients through complex change.

Responsibilities

Own the delivery of complex ServiceNow transformation programmes spanning multiple workstreams, geographies and delivery teams.
Define programme strategy, governance, roadmap and delivery approach, ensuring alignment to client business outcomes.
Manage programme financials, including budget, forecasting, margin, risk and change control.
Lead and inspire cross-functional teams of architects, consultants, developers, testers and change specialists, including onshore, nearshore and offshore resources.
Establish robust governance, RAID management and assurance, escalating and resolving issues before they affect delivery.
Provide authoritative guidance on ServiceNow architecture, design and best practice across the platform, including ITSM, ITOM, ITAM/SAM, HRSD, CSM, SecOps/IRM, SPM/ITBM, and Workflow Data Fabric/Now Platform capabilities.
Challenge and quality-assure solution designs, ensuring scalability, maintainability, upgrade-safety and adherence to out-of-the-box principles.
Guide clients on platform strategy, including operating model, platform governance, CMDB and data strategy, integration, and the adoption of AI and automation capabilities such as Now Assist.
Bridge business and technology, translating strategic objectives into functional requirements and technical solutions.
Build and sustain trusted, long-term relationships with CIOs, CTOs, COOs, CFOs and other CXO-level stakeholders.
Act as a trusted advisor, shaping client agendas, influencing investment decisions and helping executives articulate and realise the value of their platform investment.
Lead executive steering committees and board-level reporting with clarity, credibility and confidence.
Navigate complex stakeholder landscapes, manage expectations and resolve conflict constructively.
Support pre-sales and bid activity, including solution shaping, estimation, commercial structuring and orals.
Identify and develop opportunities for account growth, expanding the footprint of ServiceNow across the client's enterprise.
Contribute to the growth and positioning of the ServiceNow practice, including thought leadership, partner relationships (ServiceNow alliance) and reusable assets.
Coach and mentor programme managers, architects and consultants, building the next generation of delivery leaders.
Champion delivery excellence, quality standards and a culture of continuous improvement.

Requirements

Extensive hands-on and leadership experience delivering ServiceNow programmes, with in-depth functional knowledge across multiple product areas.
Strong technical understanding of the Now Platform, including architecture, scripting and configuration, integrations (REST/SOAP/MID Server/IntegrationHub), CMDB and Discovery, data model, security and upgrade management.
Working knowledge of ServiceNow licensing models, release cadence and roadmap.
Evidence of leading or overseeing delivery using ServiceNow-aligned methodologies and accelerators.
Proven track record of leading large, complex, high-value transformation programmes from initiation through to successful go-live and benefits realisation.
Experience with Agile, hybrid and waterfall delivery approaches at scale (e.g. SAFe, Scrum, PRINCE2, PMP).
Strong command of programme financials, risk management and delivery governance.
Demonstrated experience leading client engagements within a consulting, systems integrator or professional services environment.
Established ability to build credible relationships with CXO and senior executive stakeholders, and to influence at board level.
Exceptional communication, negotiation and presentation skills.
Experience leading and developing large, diverse and distributed teams.
Commercial mindset with a track record of contributing to sales, account growth or practice development.

Skills

ServiceNow
ITSM
ITOM
ITAM/SAM
HRSD
CSM
SecOps/IRM
SPM/ITBM
Workflow Data Fabric/Now Platform
AI
Automation
Now Assist
REST
SOAP
MID Server
IntegrationHub
CMDB
Discovery
Agile
SAFe
Scrum
PRINCE2
PMP

Work Type

Client-facing

Experience Level

Senior

Benefits

Industry-leading compensation and benefits
Top training and development opportunities

About the Company

Infosys Consulting is a globally renowned management consulting firm focused on industry disruption and cutting-edge technology.
We partner with market-leading brands across various sectors.
Our culture is inclusive and entrepreneurial.
As a mid-size consultancy within the scale of Infosys, we offer global reach to support clients throughout their transformation journey.
Our core values are IC-LIFE: Inclusion, Equity and Diversity, Client, Leadership, Integrity, Fairness, and Excellence.
Recognized by the Financial Times and Forbes in Europe for client innovations, cultural diversity, and training.
Named one of Germany’s top employers for 2023.
Recognized by the Top Employers Institute for exceptional employee conditions across Europe for five consecutive years.

Equal Opportunity

Inclusion, Equity and Diversity