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About the Role

We are seeking an experienced Quality Assurance Lead for a 12-month contract to oversee product quality, safety, and responsible sourcing, with a focus on our own brand portfolio. You will manage quality assurance activities, support supplier performance, and drive continuous improvement across food and non-food categories.

Responsibilities

Review quality practices, assess product and supplier risks, and identify opportunities for improvement.
Translate priorities into practical action plans and take ownership of implementation.
Manage and improve quality procedures, document controls, and own brand product specifications.
Ensure technical information is approved, current, accessible, and appropriately maintained.
Manage supplier approval, onboarding, and ongoing quality assessments.
Review certifications and coordinate audits.
Work with local and international suppliers to address findings and improve performance.
Coordinate risk-based product testing, including pre-shipment and ongoing checks.
Work with external laboratories and technical specialists to determine testing requirements, review results, and maintain traceable records.
Provide technical guidance on applicable product safety, packaging, labelling, and claims requirements.
Coordinate quality reviews and approvals for own brand product launches and changes.
Work with stakeholders to resolve concerns before products reach customers.
Manage supplier due diligence, responsible sourcing risk assessments, and ethical audit follow-up.
Work with suppliers and internal stakeholders on remediation, maintaining evidence to support responsible sourcing and modern slavery reporting.
Investigate product complaints and non-conformances, identify root causes, and coordinate corrective and preventive actions.
Monitor trends to inform product and supplier decisions.
Review and test product traceability, withdrawal, and recall procedures, including mock-recall exercises.
Coordinate responses with suppliers and internal stakeholders, ensuring product safety concerns are escalated promptly.
Provide practical guidance to internal teams and suppliers on quality requirements and responsibilities.
Monitor quality performance and communicate priority risks, recommendations, and progress to relevant stakeholders.

Requirements

Experience in a retail quality assurance or technical role, with direct responsibility for own brand or private label products and supplier quality.
A track record of managing and improving quality systems and processes, including end-to-end ownership of product specification management, document control, and the implementation of practical improvements.
Hands-on experience in supplier approval and auditing, product testing, technical investigations, and corrective action management, including working with international suppliers.
Working knowledge of Australian product safety, labelling, and claims requirements, with the ability to translate technical requirements into clear, practical guidance.
Experience with responsible sourcing, supplier due diligence, and ethical audit programmes, including following through on identified risks and remediation.
Strong communication and stakeholder management skills, with the confidence to influence decisions, constructively challenge where quality or safety is at risk, and build effective supplier relationships.
A practical, organised, and self-directed approach, with the ability to prioritise competing demands and take ownership of work from assessment through to implementation.
Experience across both food and non-food categories, along with specific pet food knowledge, would be highly regarded.
Confidence identifying where additional technical expertise is required and coordinating the right support.

Skills

Quality Assurance
Product Quality
Safety
Responsible Sourcing
Supplier Performance Management
Continuous Improvement
Quality Systems Management
Product Specification Management
Document Control
Supplier Approval
Supplier Auditing
Product Testing
Technical Investigations
Corrective Action Management
HACCP
Product Safety
Labelling
Claims Requirements
Responsible Sourcing
Supplier Due Diligence
Ethical Auditing
Traceability
Withdrawal Procedures
Recall Procedures
Stakeholder Management
Communication

Location

Sydney

Work Type

12-month contract
Flexible working environment
In-office collaboration

Experience Level

Experienced

Education Level

Qualification in food science, food technology or an equivalent relevant discipline (ideal but not required)

Benefits

Heaps of development opportunities - lunch & learns, secondments & unlimited learning courses via Go1
Flexible working environment
Up to 50% employee discount
Product sample giveaways
Pawrental leave
Volunteer days for the causes you care about
Fitness corporate partnership

About the Company

At Pet Circle, we believe pets deserve the very best, and the people who love them deserve a better way to care for them.
Since 2011, we've grown from that single idea into Australia's biggest online pet retailer, with around 700 Pet Circlers across Australia, New Zealand and the Philippines, reshaping how pet parents discover, choose and receive what their pets need.
Pet care is a $15 billion industry in Australia, and as pet ownership continues to grow, so do the expectations of modern pet parents.
They want expert advice, personalised experiences, convenience and reliability, all delivered seamlessly.
We're building the future of pet care through technology, innovation and a deep understanding of what pets and their people need.
It's a big opportunity, and we're only just scratching the surface.
Looking after pets, and the pet parents who love them, is what gets us out of bed.
That energy carries into how we work, and into what your days here would feel like.
We move fast and decide fast, and we'd rather test an idea and learn from it than sit on it.
You'll have rich, real-time data at your fingertips to back your thinking, and the freedom to chase an opportunity the moment you spot one.
The best idea wins, wherever it comes from.
What holds it together is what we stand for: We're better together, We operate with humble hearts and hungry minds, Pets matter, so pets and pet parents always have a seat at our table, We're instinctively curious. Always.

Equal Opportunity

Everyone (& their pets) Welcome
We're better when we don't all think the same. Different backgrounds, perspectives and experiences make our work sharper and our days more interesting, so whoever you are, if this role excites you we'd love to hear from you, even if you don't tick every box.
And if you need anything adjusted in the process to do your best, just say the word, we're happy to help.