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About the Role

This is a hands-on technical role with a strong focus on platform engineering, environment management, deployments, technical troubleshooting and operational readiness. You will provide the hands-on ServiceNow expertise needed to support configuration, testing, controlled deployments and the successful transition of new capabilities into ongoing support.

Responsibilities

Provide hands-on ServiceNow engineering support across design, build, testing, deployment and transition activities
Configure and support ServiceNow applications, workflows, integrations and platform capabilities
Manage platform administration activities, including user access, security roles, groups, environment configuration and related controls
Coordinate the promotion and deployment of changes across development, test, training and controlled production environments
Support system, integration, regression and user acceptance testing, including technical defect investigation and resolution
Troubleshoot platform, integration, connectivity and data flow issues that may affect delivery or production readiness
Ensure changes are implemented in accordance with platform standards, governance requirements and established change and release processes
Prepare technical documentation, deployment instructions, operational procedures and support artefacts
Coordinate knowledge transfer and operational handover so the Platform team is equipped to support the delivered capability

Requirements

Current ServiceNow Certified System Administrator certification
Current ServiceNow Certified Application Developer certification
Strong hands-on experience administering, configuring, developing and supporting the ServiceNow platform
Experience developing ServiceNow solutions using workflows, forms, business rules, client scripts, integrations and related platform capabilities
Experience managing access, security roles, groups and platform administration activities
Experience promoting and deploying changes across multiple ServiceNow environments using structured change and release processes
Experience supporting testing, technical defect investigation and production deployments
Strong troubleshooting, analytical and problem-solving skills
The ability to communicate technical information clearly and work effectively across project, technology, partner and operational support teams
Experience with ServiceNow Security Operations, Vulnerability Response, CMDB or Discovery would be highly regarded
Experience supporting major platform implementations or working in a regulated or controlled environment would also be beneficial

Skills

ServiceNow engineering
Configuration
Integrations
Deployments
Operational readiness
Platform administration
System testing
Integration testing
Regression testing
User acceptance testing
Technical defect investigation
Troubleshooting
Platform standards
Governance requirements
Change and release processes
Technical documentation
Deployment instructions
Operational procedures
Support artefacts
Knowledge transfer
Operational handover
ServiceNow Security Operations
ServiceNow Vulnerability Response
ServiceNow CMDB
ServiceNow Discovery

Location

Hybrid

Work Type

Hybrid
3 days in the office
2 days working from home

Experience Level

2-year max term opportunity

Education Level

ServiceNow Certified System Administrator certification
ServiceNow Certified Application Developer certification

Benefits

Development and career opportunities
Collaborative environment
Supports your growth
Supports your wellbeing
Promotes flexibility

About the Company

The ServiceNow Platform Team sits within IT Operational Services and is responsible for the development, support and governance of the Bank’s ServiceNow platform.
The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking.
We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people.
Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives.
Striving to be Open & Dynamic, we consider and incorporate different perspectives, work across teams and are transparent with each other, whilst delivering quality together effectively and focusing on outcomes by prioritising, testing, learning, and refining as we go.
Our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve.
We encourage intelligent inquiry and we treat one another with respect while promoting the public interest through our efforts.
We know it is the growth and success of our people that drives the RBA forward.
Come and make a bigger contribution while you build and develop your own skills too, because being more means you can do more, for yourself and for Australia.

Equal Opportunity

The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives.
We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community.
We are committed to making the recruitment process fair and equitable for all our candidates.