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About the Role

Civica is seeking a motivated and customer-focused Software Implementation Consultant to deliver professional services across Australia and New Zealand, primarily within local government settings. This role involves consulting, training, and support for Civica’s Altitude software, including on-site customer assistance, solution design, process improvement, and troubleshooting.

Responsibilities

Deliver consulting, training, and support services for Civica’s Altitude software.
Analyze existing customer processes and identify opportunities for solution design and process improvement.
Troubleshoot issues and deliver practical solutions to improve customer operations and efficiency.
Share feedback on customer software usage and identify areas for product enhancement.
Assist with the resolution of escalated support tickets.
Ensure customer knowledge is maintained through clear and accurate documentation.
Meet or exceed key performance targets.
Collaborate with other Civica teams to deliver optimal customer outcomes.
Drive customer satisfaction and foster positive referrals through high-quality services.
Serve as an industry expert, providing advice to customers and internal teams.
Conduct thorough investigations into customer practices and redesign processes for efficiency.
Communicate confidently and clearly, resolving customer issues in real time.
Take ownership and accountability for delivering high-quality professional services.
Deliver work in line with agreed project plans, timelines, and budgets.

Requirements

Ideally operational experience working in local council or implementing software to local government.
Knowledge of local government legislation, rating regulations, and compliance requirements.
Exposure to or hands-on experience with local government enterprise systems and council business processes.
Strong commitment to quality and continuous improvement.
Ability to build and maintain effective relationships with stakeholders at all levels.
Ability to think on your feet.
High levels of motivation and a proactive approach to personal development.

Skills

Consulting
Training
Support
Solution design
Process improvement
Troubleshooting
Product development feedback
Documentation
Customer relationship management
Communication (written and verbal)
Problem-solving
Project management
Stakeholder management

Location

Australia
New Zealand

Work Type

Flexible Work
Onsite (customer sites)
Hybrid

Experience Level

Industry expert with relevant experience

Benefits

Comprehensive onboarding, training, and development program
Days of Difference leave (volunteer for a charity of choice)
Flexible work arrangements

About the Company

Civica provides software that helps deliver critical services for citizens globally.
Over 5,000 public bodies use Civica software across local government, education, health, and care sectors.
Civica aims to be a GovTech champion, supporting citizens and public sector organizations.
The company has 21 years of continuous growth and success.
Civica is passionate about using technology to improve outcomes for citizens and public sector organizations.

Equal Opportunity

An equal opportunity employer.
Does not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Believes diversity of experience contributes to a broader collective perspective.
Actively encourages applications from Aboriginal and Torres Strait Islander peoples of Australia.