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About the Role

This role involves leading software implementation programs from concept through deployment, managing the product lifecycle, and driving the adoption of new solutions across retail teams. The position requires evaluating and integrating AI/ML technologies, APIs, and third-party solutions, while acting as a bridge between business stakeholders and technical teams.

Responsibilities

Collaborate with cross-functional teams to translate business requirements into technical specifications and product roadmaps.
Lead software implementation programs from concept through deployment, ensuring on-time and on-budget delivery across multiple retail locations and systems.
Evaluate and integrate AI/ML technologies, APIs, and third-party solutions into our retail tech stack; assess build vs. buy decisions.
Manage product lifecycle: conduct market research, define success metrics, gather requirements, prioritize features, and measure product performance and ROI.
Drive adoption of new solutions across retail teams; create change management strategies and provide training/documentation to stakeholders.
Identify and mitigate technical risks; troubleshoot implementation issues and coordinate with support teams to resolve blockers.
Monitor industry trends in AI, retail technology, and digital transformation; present competitive insights and recommendations to leadership.
Act as a bridge between business stakeholders and technical teams to ensure alignment and clear communication throughout the product lifecycle.

Requirements

2+ years of experience in product management, technical product management, or solutions engineering roles.
4+ years of hands-on experience building, architecting, or deploying AI/ML solutions in production environments.
2+ years of experience leading enterprise software implementations, preferably in retail, e-commerce, or related industries.
Strong technical foundation: understanding of machine learning concepts (supervised/unsupervised learning, model training, validation), APIs, databases, and cloud infrastructure.
Demonstrated experience with retail business processes: merchandising, inventory management, point-of-sale systems, supply chain, and customer analytics.
Proven track record managing complex, multi-stakeholder projects with competing priorities and tight timelines.
Excellent communication and presentation skills; ability to explain technical concepts to non-technical audiences and vice versa.
Bachelor's degree in Computer Science, Engineering, Business, or related field (or equivalent professional experience).
Proficiency in using Claude/ Chat GPT to automate workflows and build agents.
PMP, Agile, or Scrum certification.

Skills

AI/ML
Software architecture
Implementation methodologies
Strategic Thinking
Project Management
Cross-functional Leadership
Problem-Solving
Customer Focus
Adaptability
Communication
Machine learning concepts
APIs
Databases
Cloud infrastructure
Retail business processes
Merchandising
Inventory management
Point-of-sale systems
Supply chain
Customer analytics
Claude
Chat GPT

Experience Level

2+ years of experience in product management, technical product management, or solutions engineering roles
4+ years of hands-on experience building, architecting, or deploying AI/ML solutions in production environments
2+ years of experience leading enterprise software implementations

Education Level

Bachelor's degree in Computer Science, Engineering, Business, or related field (or equivalent professional experience)