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About the Role
We’re looking for a Senior Product Designer to join our in-house design team. You will report to the Head of Product and operate at the intersection of UX, UI, and strategic product thinking, partnering closely with engineering and product management to deliver solutions that balance empathy with operational efficiency. As a senior member of the team, you will shape our product strategy, define our design architecture, and raise the bar for our entire design culture.
Responsibilities
- Lead End-to-End Design: Own complex product initiatives from early problem framing, discovery, and user journey mapping through to high-fidelity prototyping and production delivery.
- Drive Strategic Impact: Collaborate seamlessly with product managers, engineers, and company leadership to shape the product roadmap, translate business goals into design solutions, and define product success metrics.
- Champion the User: Independently plan and conduct user research with family caregivers. Synthesize qualitative feedback and behavioral data to inform design decisions, prioritizing opportunities that solve real pain points.
- Build & Scale Systems: Establish, maintain, and evolve Abby Care’s design systems and component libraries to ensure consistency, accessibility, and development speed across all platforms.
- Cross-Functional Execution: Prepare clear design specifications, account for edge cases, and work closely with engineers to ensure feasible, high-quality implementation of your designs.
- Elevate the Team: Provide thoughtful design critique, mentor junior and mid-level designers, and continuously optimize the design team's workflows and standards.
- Innovate with AI: Design adaptive, AI-driven digital experiences that simplify the heavy administrative and emotional burden on caregivers, translating ambiguity into clear experience direction.
Requirements
- 5+ years of progressive product design experience, with a proven track record of shipping impactful digital products.
- A strong portfolio demonstrating exceptional UX and visual UI craft, complex problem-solving, and a clear narrative of your end-to-end design process.
- Demonstrated experience building or significantly contributing to scalable enterprise-grade design systems.
- Deep experience utilizing user research, usability testing, product analytics, and experimentation to guide iterative design and justify design trade-offs.
- A strong understanding of technical constraints, system architecture, and front-end feasibility to collaborate effectively with engineering partners.
- Superb storytelling and facilitation skills. You can confidently articulate design rationale to non-design stakeholders, run cross-functional workshops, and push back effectively when needed.
- A deep sense of empathy for users and a genuine passion for our mission to empower family caregivers.
Skills
- UX
- UI
- Strategic product thinking
- Design systems
- Component libraries
- User research
- Usability testing
- Product analytics
- Experimentation
- Technical constraints
- System architecture
- Front-end feasibility
- Storytelling
- Facilitation
- AI-driven digital experiences
Location
- San Francisco, CA
Work Type
- Full-time
- Hybrid
Experience Level
- Senior
Benefits
- Competitive compensation packages
- Comprehensive health coverage (medical, dental, vision)
- HSA contributions
- Employer-paid life and disability insurance
- Generous paid time off
- 10 paid company holidays
- Optional FSA
- Commuter benefits
- Full coverage of all 401(k) account fees
- Up to 10 weeks of paid parental leave
About the Company
- Abby Care is building the leading AI-native platform for family-led care.
- America is facing a growing care crisis. Millions more people need care at home than ever. Over 50 million family caregivers support loved ones without the tools, training, or recognition they deserve.
- We believe families are the largest untapped caregiving workforce in America, and that technology can help them deliver better care while driving stronger outcomes and greater transparency across the healthcare system.
- Abby Care combines clinical oversight with an AI-powered platform to train, enable, and support family caregivers in delivering high-quality care at home.
- Our platform helps health plans and government partners better understand, verify, and improve care in the home.
- We expand access to care, reduce reliance on higher-cost settings, and help ensure public dollars are spent effectively.
- We are proud to partner with leading health plans, providers, and community organizations and are backed by top VCs.
- We envision a future where family-led care is a core part of the healthcare system. Abby Care is building that future.
- Join us in solving one of the most important challenges of our time.
Equal Opportunity
- Abby Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected basis.
- If you have a disability and require reasonable accommodation during any portion of the application or hiring process, contact talent@abbycare.org.
- Abby Care considers qualified applicants with arrest or conviction records for employment and conducts background checks consistent with applicable law, including the California, Los Angeles County, San Francisco, Philadelphia, and New York City Fair Chance laws.
- We are an E-Verify participating company.
- Abby Care may use automated decision tools to help match and rank candidate work experience, education and skills found in online profiles, resumes and job applications against job requirements.
- We believe that these tools help ensure objective, data-based decisions during the hiring process, however, all Abby Care hiring decisions involve final human review and input.
- If you have questions or would like to request an alternative process, contact talent@abbycare.org.