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About the Role
We are seeking a proactive and enthusiastic Legal Practice Assistant to join our Dispute Resolution team, providing high-quality support that enables our lawyers to deliver exceptional service to clients. As a valued member of both the Dispute Resolution and wider Practice Support teams, you will build strong working relationships across the firm and play an important role in the effective management of matters and client relationships. Working in a fast-paced and collaborative environment, you will use your experience and initiative to deliver an efficient, responsive support service, helping to drive the success of the team while contributing to a culture of teamwork and excellence.
Responsibilities
- Take ownership and use initiative to ensure all tasks are completed efficiently and to a high standard.
- Actively pursue continuous development and stay updated on policies, processes, workflows, and technology.
- Seek clarification when unsure about tasks or responsibilities.
- Work flexibly by assisting colleagues during absences or peak workloads.
- Create client records and open and close matters in a timely manner.
- Complete post inception tasks, such as drafting and sending engagement letters.
- Manage finance transactions and requests.
- Drive the billing process, including drafting, amending, sending, and following up on bills.
- Maintain data integrity by keeping client and matter records updated.
- Hold fortnightly matter management meetings with lawyers and complete agreed actions.
- Draft communications including emails, letters, and presentations.
- Directly interact with clients, including distressed individuals requiring additional support.
- Support ongoing proceedings by managing key dates, filing documents, and coordinating with tribunals or courts.
- Create and format internal, business development, and client-facing documents.
- Transcribe dictation.
- Create and edit documents, spreadsheets, and PowerPoint presentations.
- Prepare document bundles for fee earners.
- Perform electronic and paper filing, and archiving.
- Provide diary and inbox management as required.
- Support lawyers with global travel arrangements, expenses management, and itineraries.
- Update lawyers’ CPD records on Vinciworks.
- Conduct research and other ad hoc duties as required.
- Be adaptable and flexible as client needs evolve.
Requirements
- Previous experience within a legal or professional services environment.
- Good commercial awareness and an understanding of how a legal practice operates.
- Minimum of 2 - 3 years Legal Practice Assistant experience.
- Experience of legal billing.
- Calm and confident communication style, with the ability to build effective working relationships with clients and colleagues at all levels.
- Strong organisational skills, resilience, and a proactive approach to work, anticipating and actioning next steps.
- Friendly, personable, and enthusiastic outlook, with a genuine commitment to excellent client service.
- Collaborative approach, valuing teamwork, adaptability, and flexibility.
- Active interest in learning and developing new skills.
- Excellent literacy and numeracy skills, with strong attention to detail, accuracy, spelling, and grammar.
- A minimum of 4 GCSEs at Grade 5/C or above, including English Language and Maths.
- Share the firm's values and desire to make a difference.
- Desire to feel part of the Bates Wells experience and 'belong'.
- Typing speed of at least 60 words per minute (desirable).
- Relevant CILEX or BTEC Administration qualifications (desirable).
- Previous experience within a Dispute Resolution department (desirable).
Skills
- Microsoft Office Suite
- iManage
- Liberate (Practice Management System)
- Vinciworks
- Microsoft Word
- Microsoft Outlook
- Microsoft Excel
- Microsoft PowerPoint
Location
- London
Work Type
- Full Time
- Hybrid Working
- Part-time options available
Experience Level
- Minimum of 2 - 3 years Legal Practice Assistant experience
Education Level
- Minimum of 4 GCSEs at Grade 5/C or above, including English Language and Maths
- Relevant CILEX or BTEC Administration qualifications (desirable)
Benefits
- Impact-Driven Purpose
- Committed to the Climate
- Championing Inclusion
- Flexible and Hybrid Working
- Green pensions
- IVF support
- Private healthcare
About the Company
- Our Dispute Resolution team are the only litigation team in the country that are part of a purpose-driven law firm, who use law as a force for good and help organisations be better.
- The depth and breadth of our practice, the range of our technical knowledge and our personal commitment to serve a wide range of clients is second to none.
- We advise. We negotiate. We mediate. We help avoid costly court cases. But if court proceedings, arbitration, adjudication, or any other formal legal process becomes necessary, we advise and represent our clients in all forums.