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About the Role
Join Mission Australia as an Injury Management & WHS Specialist to strengthen a culture of safety and wellbeing, enabling our people to serve communities with confidence. This role involves coordinating return-to-work plans, managing workers' compensation, building relationships, and leading WHS initiatives.
Responsibilities
- Coordinate person-centred return-to-work plans.
- Navigate workers' compensation across multiple jurisdictions.
- Build trusted relationships with injured staff, insurers, and leaders.
- Lead WHS initiatives to reduce risk and support sustainable work.
- Act as the first point of contact for injuries, lodging claims promptly.
- Ensure state compliance by applying workers' compensation rules.
- Maintain accurate records and manage wage payments and reimbursements.
- Partner with injured team members, managers, HR, insurers, and providers to facilitate return to work.
- Share clear updates and documents to facilitate decision-making and recovery.
- Monitor claims, identify trends, and provide reports to leaders.
- Identify trends and psychosocial risks, suggest suitable-duties options, and highlight cost-effective supports.
- Support WHS projects and process improvements to strengthen safety and wellbeing culture.
Requirements
- Return to Work (RTW) Coordinator training for applicable states (or willingness to complete promptly).
- HSR training/Cert IV WHS is highly regarded.
- 2+ years' experience coordinating injury management/RTW, ideally in an insurer or large multi-site organisation.
- Solid working knowledge of workers' compensation and WHS requirements across multiple jurisdictions.
- Experience with risk/incident reporting platforms and injury management software (e.g., SOLVInjury).
- Accurate record-keeping.
- Clear, compassionate communication skills.
- Ability to build trust with injured workers, leaders, HR, insurers, and providers.
- Strong planning, time management, and attention to detail.
- Ability to identify trends and psychosocial hazards, apply practical controls, and solve problems.
- Undertake a national police history check.
- Undertake qualifications and referee checks.
- Obtain clearance to work with children/vulnerable people.
Skills
- Injury management
- Workers' compensation
- WHS (Work Health and Safety)
- Return-to-work planning
- Risk management
- Incident reporting
- Record-keeping
- Communication
- Relationship building
- Planning
- Time management
- Attention to detail
- Problem-solving
Location
- Flexible State Location
- Work from Home Options
Work Type
- Full Time
- Permanent
Experience Level
- 2+ years' experience coordinating injury management/RTW
Education Level
- Return to Work (RTW) Coordinator training
- HSR training
- Cert IV WHS
Salary/Compensations
- Starting from $110,000 + Super + NFP Salary Packaging Benefits
- Salary is dependent on skills and experience
Benefits
- Not-for-profit salary packaging
- Free external, confidential counselling
- Access to chaplaincy support
- Volunteering opportunities
- Opportunity to purchase additional annual leave
- Mission Australia Thank You Day off
- Work Anniversary Day off
About the Company
- Mission Australia is determined to end homelessness and ensure people in need can thrive.
- United by a Christian purpose and values, they advocate for a fairer Australia.
- They are building hope and possibility for all.
- Innovative and inclusive culture.
- Prioritise the safety and wellbeing of everyone.
- Committed to creating a diverse and inclusive working environment.
- Actively support and encourage people of all backgrounds.
Equal Opportunity
- We are committed to creating a diverse and inclusive working environment.
- We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application.
- Aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible.
- We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander.