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About the Role
As the Assistant Restaurant & Bar Manager at Bacar, a premium dining destination within Pullman at Sydney Olympic Park, you will be the on-floor leader driving service excellence, guest satisfaction, and team performance during daily operations and major events. Bacar is recognized for its sophisticated service, thoughtful cuisine, and strong beverage identity.
Responsibilities
- Lead service operations across breakfast, lunch, and peak event periods, ensuring seamless execution under pressure.
- Elevate guest experience by improving RPS, Google, and TripAdvisor scores through proactive engagement and service recovery.
- Engage VIPs and Accor members with personalized recognition and loyalty-driven experiences.
- Grow revenue per seat through structured upselling, beverage storytelling, and strategic recommendations.
- Inspire and mentor the team, fostering a high-performance culture aligned with LQA standards and Heartist values.
- Roster, forecast, and manage labor, ensuring staffing aligns with hotel occupancy and event demand.
- Collaborate with the Culinary Team to maintain smooth service flow and strong product knowledge.
- Monitor financial performance, including average checks, revenue, COGS awareness, and labor percentage, and assist with monthly reporting.
- Champion compliance and standards across hygiene, RSA, stock control, and equipment care.
Requirements
- Minimum 2 years of leadership experience in a hotel restaurant or similar environment.
- Current RSA.
- Confident hands-on leader with strong communication skills, capable of maintaining professionalism under pressure.
- Highly organized with strong attention to detail and commitment to consistency.
- Sound understanding of POS systems, capable with rosters, wage control, and reporting.
- High presentation standards.
- Strong understanding of food safety and solid knowledge of food and beverage with a guest-focused mindset.
- Comfortable with the physical aspects of the job, including prolonged standing/walking, carrying, lifting, pushing, and pulling.
- Flexibility to work a variety of shifts, including early mornings, late nights, weekends, public holidays, and major event days.
- Full working rights in Australia.
Skills
- Leadership
- Service Excellence
- Guest Satisfaction
- Team Performance
- Upselling
- Beverage Storytelling
- Menu Engineering
- Financial Management
- Labor Management
- Food Safety
- Communication
- Organization
- Attention to Detail
- POS Systems
- Rostering
- Wage Control
- Reporting
Location
- Sydney Olympic Park
Work Type
- Permanent
- Full-Time
Experience Level
- Minimum 2 years leadership experience
Benefits
- Extensive career development opportunities within Accor Hotels.
- Exclusive staff benefits, discounts, and wellbeing programs.
About the Company
- Accor is one of the world’s leading hospitality groups with over 5,000 properties across 110 countries, committed to excellence, innovation, and its signature Heartist culture.
- The Sydney Olympic Park precinct includes Pullman, Novotel, and Ibis hotels, offering distinct guest experiences within a unified team spirit.
- The precinct fosters a collaborative, high-energy environment that thrives on diversity, creativity, and genuine connection, empowering team members to grow and contribute.