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About the Role
As an Emergency Relief Case Worker based in Kings Cross, you will play an important role in helping individuals and families access essential assistance including food, vouchers, and referrals to services that can support their longer-term wellbeing. Working within Mission Australia's Emergency Relief and Food Pantry program, you will complete assessments, provide brief case work support, and connect people with the right internal and external services to meet their needs.
Responsibilities
- Conduct face to face and phone-based assessments to determine eligibility and suitability for Emergency Relief support.
- Provide brief case work, practical assistance, and referrals to relevant internal and external support services.
- Coordinate Food Pantry operations including food ordering, receiving deliveries, stock control, and pantry distribution.
- Sort, stock, and replenish pantry supplies while maintaining a clean, safe, and organised environment.
- Build and maintain effective relationships with key stakeholders including Foodbank, OzHarvest, community organisations, and service providers.
- Accurately maintain client records, complete assessments, and enter data into MA Connect and other required systems.
- Support people experiencing financial hardship, homelessness, and complex personal circumstances with professionalism, empathy, and respect.
Requirements
- Certificate IV in Community Services, or an Associate Diploma, degree, or equivalent experience acceptable to Mission Australia.
- Demonstrated experience working with vulnerable people in a community services setting, ideally for two years or more.
- Ability to communicate clearly and adapt your approach to engage effectively with a diverse range of people and stakeholders.
- A non-judgmental, person centred approach with a genuine commitment to supporting people through challenging circumstances.
- Experience managing challenging behaviours, resolving conflict, and de escalating situations in a calm and professional manner.
- Ability to lead or support volunteers while contributing positively within a collaborative team environment.
- Strong administrative and technology skills, including data entry, record keeping, and confidence using client management systems and Microsoft Office applications.
- First Aid & CPR certificate.
- Undertake a national police history check, qualifications, and referee checks.
- Have a clearance to work with children/vulnerable people.
Skills
- Community Services
- Case Work
- Food Pantry Coordination
- Stock Management
- Stakeholder Engagement
- Service Delivery
- Client Record Maintenance
- Data Entry
- Microsoft Office Applications
- First Aid
- CPR
Location
- Kings Cross NSW 2011
Work Type
- Permanent Part Time
- On-site
Experience Level
- Two years or more experience working with vulnerable people in a community services setting
Education Level
- Certificate IV in Community Services
- Associate Diploma
- Degree
- Equivalent experience
Salary/Compensations
- $65,522 + super
Benefits
- Not-for-profit salary packaging
- Free external, confidential counselling
- Access to chaplaincy support
- Volunteering opportunities
- Fitness passport
- Opportunity to purchase additional annual leave
- Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off
About the Company
- Mission Australia is determined to end homelessness and ensure people in need can thrive.
- United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country.
- Together we’re building hope and possibility for all.
- Innovative and inclusive culture.
- Prioritise the safety and wellbeing of everyone.
- Committed to creating a diverse and inclusive working environment.
Equal Opportunity
- Actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application.
- Aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible.
- Strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander.