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About the Role
As an Account Manager for Base44, an AI-powered software development platform recently acquired by Wix, you will manage business customers, nurture partnerships, ensure platform value realization, champion customer success, and identify growth opportunities. This role is ideal for a customer-centric professional in a fast-paced, entrepreneurial environment, focused on fostering relationships that drive satisfaction and business expansion. You will play a foundational role in scaling the business, advocating for customers, and shaping a best-in-class customer experience.
Responsibilities
- Own and nurture relationships with business customers, serving as their primary point of contact and trusted advisor.
- Ensure successful onboarding, adoption, and ongoing engagement with the Base44 platform.
- Identify and drive opportunities for account growth, including renewals, upsells, and cross-sells.
- Proactively monitor customer health, usage trends, and satisfaction to mitigate churn and ensure long-term retention.
- Translate customer feedback and needs into actionable insights for product, engineering, and leadership teams.
- Collaborate with sales, product, marketing, and support to deliver a seamless and positive client experience.
- Develop and deliver regular business reviews, demonstrating ROI and helping customers achieve their objectives.
- Use AI tools proactively to enhance productivity, from drafting communications and synthesizing customer insights to building lightweight internal tools.
- Maintain and continuously improve workflows by building automations, templates, and AI-powered solutions for account management and customer health tracking.
- Help define operating motions by establishing scalable playbooks, tooling, and AI-assisted processes.
Requirements
- 4+ years of account management or customer success experience in a B2B technology company, preferably a startup.
- Experience managing mid-market and enterprise customers in SaaS, AI, developer tools, ML, or related technology sectors.
- Proven track record of driving account growth, renewals, and customer satisfaction.
- Exceptional communication, presentation, and relationship-building skills.
- Strong problem-solving abilities and a passion for helping clients achieve their goals.
- Organized, proactive, and comfortable operating in a high-growth, fast-changing environment.
- A builder's mindset: comfortable experimenting with AI tools, automating repetitive tasks, and creating systems.
Skills
- SaaS
- AI
- Developer tools
- ML
- Account management
- Customer success
- Communication
- Presentation
- Relationship-building
- Problem-solving
- Automation
- AI tools
Location
- New York
Work Type
- Hybrid
Experience Level
- 4+ years
Salary/Compensations
- $110,000 - $130,000
Benefits
- Company RSUs
- Comprehensive health & life benefits including fully covered medical, dental and vision.
- Generous and flexible time off for personal recharge and special life moments.
- Emotional and mental health support programs.
- Allowances supporting nutrition, fitness and productivity.
- 401K matching, with no vesting period.
- Equity & ESPP.
- RSUs (restricted share units) granted to all employees.
About the Company
- We're Base44, a newly acquired part of Wix, on a mission to change how software gets built.
- Our AI-powered platform allows anyone to create custom software applications using natural language - no traditional coding required.
- We operate like a startup within Wix: fast-moving, collaborative, and focused on solving complex problems with simple, elegant solutions.
Equal Opportunity
- We’re proud to be an equal opportunity employer.
- Wix was built around the idea that everyone has the right to be successful, online.
- This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.