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About the Role
The Patient Advocate supports uninsured and underinsured patients by helping them access financial assistance through state programs, hospital assistance programs, and federal benefits such as SSI/SSDI. The role involves completing applications, gathering documentation, and coordinating with government agencies to ensure patients receive the support they need.
Responsibilities
- Assist patients with applications for Medical Assistance (MA), hospital charity care, and SSI/SSDI
- Interview patients at the bedside and in the Emergency Room to assess eligibility and gather information
- Identify eligibility and collect required documentation
- Submit and track applications with the local assistance offices
- Provide support for Marketplace insurance when applicable
- Maintain accurate records and meet productivity goals
- Verify and update insurances
- Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
- Understand and comply with Information Security and HIPAA policies and procedures at all times
- Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties
Requirements
- Ability to work at various client sites as needed
- Must possess reliable transportation to ensure consistent on-site attendance and punctuality
- Ability to use the internet and learn databases
- Ability to meet monthly productivity goals
- Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes.
- Ability to move around the work area
- Ability to perform manual tasks
- Ability to operate tools and other office equipment such as computer, computer peripherals and telephones
- Ability to extend arms
- Ability to kneel
- Ability to talk and hear
- Ability to follow directions
- Ability to collaborate with others
- Ability to handle stress
Skills
- Bilingual in Spanish (spoken and written skills) a plus
- Proficiency in Microsoft Office Suite
- Strong interpersonal skills
- Ability to communicate well at all levels of the organization
- Strong problem solving and investigative skills
- Ability to exercise sound judgment and make decisions based on accurate and timely analyses
- High level of integrity and dependability
- Results oriented
- Excellent written and verbal communication skills
Work Type
- Onsite
Experience Level
- 2–3 years of experience in a customer service preferred
Education Level
- High school Diploma or equivalent is required
- Healthcare-related degree preferred
About the Company
- Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.
Equal Opportunity
- Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.