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About the Role

dWELL Recovery is seeking a dedicated and compassionate Resident Manager to provide direct support to residents, helping them navigate individualized goals, daily routines, and life skills that promote recovery and independence.

Responsibilities

Provide individualized resident support through goal setting, progress monitoring, life skills development, and transition planning.
Oversee daily resident care needs, including routines, ADL support, chores, grocery support, and other program expectations.
Support residents in building independence through structure, accountability, relational support, and practical coaching.
Collaborate with the clinical team to align resident support with treatment plans, recovery goals, medication monitoring expectations, and crisis response needs.
Serve as a key liaison between residents, families, staff, clinical providers, referral sources, and outside treatment teams.
Maintain regular family communication, including phone check-ins, updates, and support with the clinical parent-coaching process.
Provide supervision, guidance, training, and support to new dWELL Recovery team members.
Lead or support community-building activities, weekend programming, recovery-focused engagement, and expanded dWELL services.
Manage 1–2 program projects by developing workflows, monitoring progress, and supporting ongoing program improvement.
Participate in staff meetings, leadership meetings, trainings, and regular supervision with the Program Director.
Ensure timely completion of required documentation, including case notes, shift reports, daily game plans, medication support documentation, ADL checklists, and apartment checklists.
Collaborate with the dWELL team to oversee resident schedules, daily program structure, and overall workflow coordination.
Maintain a clean, organized, and tour-ready environment by conducting regular house walkthroughs, apartment inspections, and move-in readiness checks.
Oversee supplies, inventory, groceries, resident and community needs, and program-related purchases while maintaining systems to track stock levels and prevent interruptions in daily operations.

Requirements

Bachelor’s or Master’s degree in a related field.
Minimum 2 years of experience in behavioral health, addiction treatment, mental health, or a related field.
Familiarity with trauma-informed care, family-systems approaches, and recovery-oriented service models.
Strong written and verbal communication skills, with the ability to navigate sensitive conversations with professionalism and empathy.
Demonstrated ability to manage multiple responsibilities while maintaining a high standard of care.
Comfort working in a fast-paced, team-oriented environment.
Valid driver’s license and ability to pass background checks.
CPR/First Aid certification (or ability to obtain).
Ability to lift 20–40 lbs occasionally.
Ability to stand, walk, or respond quickly during emergencies.
Ability to walk multiple levels of stairs multiple times daily.
Must be able to perform extensive standing, walking, and climbing.
Must be able to lift up to 50lbs regularly.
Must be able to transport and stock assigned supplies and materials.
Must be able to bend, stoop, and climb to reach materials.

Skills

Goal setting
Progress monitoring
Life skills development
Transition planning
Resident care
Case management
Medication monitoring
Crisis response
Family communication
Clinical coordination
Team leadership
Documentation
Operations management
Facility readiness
Trauma-informed care
Family-systems approaches
Recovery-oriented service models
Written communication
Verbal communication
Interpersonal skills
Problem-solving
Time management
Organizational skills

Location

New York City

Work Type

Full-time

Experience Level

2 years of experience

Education Level

Bachelor's degree
Master's degree

Salary/Compensations

$60,000 - $70,000

Benefits

Comprehensive medical, dental, and vision insurance.
401K with up to 3% company match, fully vested after 3 years.
Flexible PTO.
12 weeks Paid Parental Leave following a full year of service.

About the Company

Since 2020, dWELL has been an affirming recovery housing program on a mission to support young adults in their transition to independence through residences and a community-based approach that supports growth and healing.
We provide a personalized, foundational, skills-based model that helps young adults pursue their individual life goals.
We are family-owned and operated, offering a close-knit culture that emphasizes teamwork, trust, and a personal connection with every member of our team.

Equal Opportunity

Dwell is an equal opportunity employer. We consider applicants for all positions on the basis of merit, qualifications and business needs, and without regard to race, color, national origin, religion, sex, gender identity, age, disability, alienage or citizenship status, ancestry, marital status, partnership status, creed, sexual and reproductive health decisions, genetic predisposition or carrier status, sexual orientation, uniformed service or veteran status, familial status, status as a victim of domestic violence or any other status or characteristic protected by applicable federal, state or local laws.