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About the Role

The Host contributes to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence. The Host creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment.

Responsibilities

Assist guest with check in and check out processes (verifying registration, address and credit information, balancing bank, posting charges).
Go above and beyond to provide assistance, i.e., assist with luggage, coffee, directions, wake up calls, future reservations, etc.
Courteously and efficiently provides information to guest and visitor inquiries; coordinates all guest requests for special arrangement of services; informs guests of hotel services, features and room amenities.
Answer hotel telephones courteously and efficiently following Hyatt Place standards.
Prepare, set up, stock, take down, clean and provide quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards.
Be familiar and knowledgeable with the operation of the Point-of-Sale system.
Assist guests with food orders and serve food and beverage items to guests in a friendly, professional, and timely manner.
Uses suggestive selling techniques.
Maintains a clean, organized environment for guests by clearing tables during service.
Follow Hyatt Place operational policies and procedures, including those for cash and credit card handling, safety and security and all other policies, procedures and standards to ensure we can consistently exceed the guests' expectations.

Requirements

Customer service and cash handling experience is required.
Must have schedule flexibility for AM/PM/Overnight shifts, weekends and holidays.
Proficiency in English include speaking, reading and writing.
Must be able to multi-task.
Must be 18 years or older to serve and pour alcohol in New York.
Ability to learn quickly and work in a fast-paced position with guest interaction.
A true desire to satisfy the needs of others in a fast-paced environment.
High school diploma or equivalent.
Ability to lift, pull, and push moderate weight (minimum of 50 lbs).
Must possess basic computer skills, i.e., Microsoft Word and Excel, Internet Explorer, etc.

Skills

English speaking, reading and writing proficiency
Basic computer skills (Microsoft Word and Excel, Internet Explorer)
Cash handling

Location

In person

Work Type

Full-time
Part-time

Experience Level

Previous guest service experience

Education Level

High school diploma or equivalent

Benefits

401(k)
401(k) matching
Dental insurance
Vision insurance
Employee discount
Health insurance
Life insurance
Paid time off
Parental leave
Referral program
Retirement plan

About the Company

We are professional, fun and supportive.
Growth opportunities
Lively atmosphere
Company perks
On-the-job training
Safe work environment
International workforce
Free parking
Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire.
Hyatt Place, a new kind of Hyatt, where the style is relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. And Gallery Hosts are the key to bringing it to life.
At Hyatt Place, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
Hyatt Place associates work in an environment that demands exceptional performance, yet reaps great rewards.
At Meyer Jabara Hotels, we strive to build more than just a strong team - we build a meaningful culture.
The J Quality comes in. It's our promise to seek out people who bring more than skills - they bring purpose, energy, and a sense of community.
The J Quality is about the Three J's: JOY in celebrating everyday moments, JUMP in when there's an opportunity to help, JOIN in with others to serve and succeed as one.