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About the Role

The Associate Director of Design leads the product design team, focusing on people, planning, and day-to-day delivery. This role involves building a high-performing team, developing designers, and ensuring design work aligns with customer needs and business priorities for web and app experiences.

Responsibilities

Lead, coach, and develop the design team through regular one-to-ones, clear objectives, timely feedback, and career development plans.
Support recruitment and onboarding to build the necessary skills and capacity for the product roadmap.
Foster a collaborative team culture where designers seek feedback, share learning, and take ownership of outcomes.
Translate customer and business priorities into clear design goals in collaboration with design, Product, and Engineering leadership.
Incorporate customer insights into discovery and roadmap decisions to identify opportunities for improving the end-to-end travel booking experience.
Clearly communicate design priorities and trade-offs to ensure team focus and understanding.
Own design capacity planning and work allocation, making priorities, dependencies, and delivery risks visible and resolving blockers early.
Lead design critiques and reviews to establish consistent standards for usability, accessibility, interaction design, and visual quality.
Ensure customer research, analytics, and testing inform design decisions and are used to improve work post-release.
Partner with Engineering through implementation and design quality assurance to ensure delivered experiences meet design intent.
Support the evolution and adoption of the design system, reusable patterns, and practical design processes to enhance consistency and delivery speed.
Agree on and review measures of team effectiveness and customer impact with Product and Engineering, including delivery predictability, usability, and relevant conversion or engagement outcomes.
Lead the practical application of AI across exploration, prototyping, research synthesis, documentation, and routine design tasks.
Coach designers through regular practical learning, shared examples, and reusable guidance to integrate effective AI workflows into daily work.
Build trusted relationships with Product, Engineering, Analytics, and business stakeholders to align scope, priorities, and delivery expectations.
Collaborate with design and creative leadership to maintain a coherent customer experience and brand expression across products.
Present recommendations with clear rationale, resolve competing feedback, and keep stakeholders informed of progress and decisions.
Undertake selected design problems from discovery through delivery, producing user flows, high-fidelity designs, and interactive prototypes.
Use direct design work to clarify complex interactions, explore new approaches, and demonstrate expected team quality.
Deliberately scope hands-on work, delegate ongoing execution where appropriate, and protect time for team leadership.

Requirements

Proven experience managing product designers, with strong coaching, performance management, recruitment, and team development skills.
A track record of leading digital product design across multiple initiatives, balancing customer needs, commercial goals, and technical constraints.
Strong product design craft, demonstrated through a portfolio of shipped web or app experiences and clear explanations of decisions and outcomes.
Current hands-on proficiency in Figma, prototyping, responsive design, and design systems.
Sound judgment in UX research, analytics, experimentation, and accessible design.
Strong planning, prioritization, and stakeholder communication skills, with the ability to guide teams through ambiguity and changing priorities.
Demonstrated experience improving design operations across multiple Product teams, including intake, capacity planning, prioritization, and delivery workflows.
Practical experience using AI-assisted design and prototyping tools, coaching others, and showing how adoption improved speed or quality while retaining sound design judgment.

Skills

Figma
Prototyping
Responsive design
Design systems
UX research
Analytics
Experimentation
Accessible design
Planning
Prioritization
Stakeholder communication
AI-assisted design
AI-assisted prototyping

Location

Sydney

Work Type

Full-time
In-person

Experience Level

Associate Director

Benefits

Excellent Remuneration package
20% discount on Luxury Holidays
Breakfast and lunch are provided 5-days a week
Health and Well-being programs
Annual Hackathons
1/2 day birthday bonus leave
A super collaborative team that enjoys creating great platforms

About the Company

Luxury Escapes is a fast-growing travel platform with more than 8 million members.
Recently winning the award for Most Outstanding Employee Engagement and Recruitment Program at the National Travel Industry Awards 2026!
Our mission is to delight our customers with incredible deals for the world's best holidays.
We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring outstanding travel experiences to our customer community.
Our award winning employee experience is king here having been recognised as "One of the Best Places to Work" by the AFR with weekly events, monthly recognition programs and significant professional development opportunities.
We do what we can to make you look forward to waking up every day!
Our Sydney office is located on Kent Street, just a short stroll from Wynyard station and surrounded by great cafés in Barangaroo.

Equal Opportunity

We embrace diversity in our people and make hiring decisions based on your experiences and skills.
We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status.
You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are.
Please let us know if you require any reasonable adjustments during the interview.
As a 2026 Circle Back Initiative employer, we're committed to responding to every applicant.