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About the Role
This role will play an important part in shaping the next chapter of our combined organization and advancing our shared mission to transform veterinary care.
Responsibilities
- Set and hold the nursing standard: protocols, skill benchmarks for every level, quality audits, and the accountability loop with Practice Managers and regional leadership.
- Build and lead the Clinical Nurse Trainer program: onboarding, practice openings, integrations, and support for practices below standard.
- Own the nursing career ladder and talent pipeline: one path from assistant to credentialed nurse to Managing Nurse and Clinical Nurse Trainer, plus the externship and credentialing pathways that feed it, in partnership with Talent and People.
- Refine and expand our nursing standards and protocols with the CMO and clinical quality leadership, keeping them current, evidence-based, and aligned to AAHA standards.
- Own our nursing quality audits and skills benchmarks, and equip Practice Managers to know what "good" looks like.
- Close the loop on gaps through action plans with Practice Managers, targeted trainer support, and escalation to regional operations and medical leadership.
- Lead nursing convergence for new openings and integrating practices as part of our broader clinical integration work.
- Own the program end to end, including scope, selection and promotion criteria, training, and metrics.
- Create its operating structure: training shift scheduling, shift agendas, and accountability reporting.
- Deploy trainers where they have the most impact: new hire onboarding (when their home location cannot support), practice openings, integrations, and practices below standard.
- Update and own a single Small Door nursing ladder with titles and levels from assistant to nursing leadership, state-by-state scope of practice for assistants, and a skills-verified promotion process.
- Own the level definitions and clinical skills screen used in recruiting, and build relationships with schools and externship programs, in partnership with Talent and People.
- Grow credentialing pathways for assistants and in-house advanced skills training where regulations allow, and use fair, transparent promotion to drive retention.
Requirements
- Credentialed veterinary nurse or technician (LVT, CVT, or RVT) in good standing.
- 7+ years of veterinary nursing experience, including 3+ years leading nursing across multiple practices or at a regional, program, or director level.
- Operations experience creating, executing, and scaling programs, and leading through influence.
- Experience designing career ladders, competency frameworks, or skills-based promotion processes.
- A track record in nursing training, recruitment, and retention.
- Strong command of clinical nursing standards across general practice, including surgery and anesthesia.
- Experience standardizing nursing care across practices or markets, including through openings or integrations.
- Experience designing competency-based anesthesia training; VTS certification is a plus.
- A nursing leader with clinical credibility and executive presence, who leads through influence.
- An operator and systems builder who turns strategy into scalable programs.
- A people and talent developer who raises the standard without diminishing morale.
- A business-minded leader with the financial literacy to connect nursing decisions to labor costs, productivity, and practice performance.
Skills
- Nursing standards
- Protocols
- Skill benchmarks
- Quality audits
- Clinical Nurse Trainer program
- Onboarding
- Practice openings
- Integrations
- Nursing career ladder
- Talent pipeline
- Externship pathways
- Credentialing pathways
- Operations
- Program scaling
- Leading through influence
- Career ladder design
- Competency frameworks
- Skills-based promotion
- Nursing training
- Recruitment
- Retention
- Clinical nursing standards
- Surgery
- Anesthesia
- Standardizing nursing care
- Competency-based anesthesia training
- Executive presence
- Systems building
- People development
- Talent development
- Financial literacy
- Labor costs
- Productivity
- Practice performance
Location
- Field (across all practices)
Work Type
- Hybrid
- Full-time
Experience Level
- Senior leadership
- 7+ years of veterinary nursing experience
- 3+ years leading nursing across multiple practices or at a regional, program, or director level
Education Level
- Credentialed veterinary nurse or technician (LVT, CVT, or RVT)
Salary/Compensations
- Competitive salary
Benefits
- Health, dental + vision insurance
- 401K (plus 4% company match)
- Generous paid-time off, parental leave, and company wide holidays
- Commuter benefits
- Monthly Health & Wellness stipend
- Discounted veterinary care for your loved ones
- Growth opportunities
About the Company
- Small Door is membership-based veterinary care designed with human standards that is better for pets, pet parents, and veterinarians alike.
- Through our membership model, we deliver exceptional care, 24/7 telemedicine, transparent pricing, and modern hospitality in thoughtfully designed, stress-free spaces.
- Founded in 2019 with our flagship location in Manhattan’s West Village, Small Door has quickly expanded across the East Coast.
- In July 2026, Small Door and Bond Vet merged to build a more connected, accessible, and compassionate veterinary care experience across routine, primary, and urgent care.
- The combined organization will span more than 55 clinics across major Northeast, Mid-Atlantic, and Midwest markets, serving over half a million pets.
Equal Opportunity
- Small Door is proudly committed to creating a diverse, inclusive and equitable workplace. We encourage qualified applicants of every background, ability, and life experience to apply to appropriate employment opportunities.