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About the Role
As a Branch Manager at First Bank, you will manage daily branch operations and staff, acting as a business owner to foster a client-centric and risk-aware culture. Your goal is to help clients achieve financial goals and ensure operational excellence.
Responsibilities
- Drive Profitability: Lead, plan, and execute a branded sales process to achieve sales targets and client loyalty.
- Grow branch revenue through the acquisition and share-of-wallet growth of consumer and business households.
- Maintain a foundational understanding of balance sheet and income statement.
- Networking: Effectively lead internal and external partnerships to drive business banking results through business development and community involvement activities.
- Client Interactions: Ensure the delivery of a differentiated client experience.
- Coach the team to engage confidently with clients in technology-enabled interactions, providing solutions and advice-oriented consultations that improve client financial well-being.
- Lead effective problem resolution, making banking easy for clients.
- Connect all of First Bank's solutions to deliver a seamless client experience in a multi-channel environment.
- Coaching/Managing: Acquire and retain talent through effective onboarding, coaching, and development.
- Coach consultative selling to drive results and enable client financial well-being.
- Compliance/Risk: Ensure compliance with regulatory guidelines and adherence to established policies and procedures.
- Exercise leadership, authority, and sound decision-making to mitigate sales practice risk.
- Demonstrate Business Acumen: Demonstrates clear understanding of client and business needs and applies this knowledge to support and advance the organizations goals.
- Drive Results: Provides direction, removes obstacles and coaches others to accomplish business results.
- Demonstrates courage to address difficult issues and resolve conflict situations successfully, with minimal disruption to the environment.
- Build Coalitions: Builds a culture of collaboration and teamwork across organizational boundaries.
- Lead People: Attracts and retains the talent needed to achieve a high-quality, diverse workforce.
- Lead Change: Creates a work environment that encourages creative thinking, collaboration and transparency.
Requirements
- Must be registered under the Nationwide Mortgage Licensing System (NMLS) or become registered upon hire.
- Background credit check required.
- Must meet S.A.F.E Mortgage Licensing Act of 2008 requirements.
Skills
- Effective selling and referral skills
- Excellent verbal and written communication skills
- Comprehensive knowledge of financial products and services
- Multi-lingual ability is a plus
Experience Level
- Minimum of three years previous sales/customer service experience
- Minimum of three years consumer and/or mortgage lending experience
- Minimum three years branch operations/risk management experience
- At least one year previous management/supervisory experience
Education Level
- High School diploma or Equivalent
- College degree preferred
Salary/Compensations
- $96,850 - $122,000
About the Company
- First Bank is committed to putting clients first.