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About the Role
Join the Vero SME team to strengthen underwriting governance through independent, data-led oversight and effective detective controls. You will monitor appetite adherence, operational processes and the platforms used to write business. You will lead thematic reviews, identify control gaps and translate findings into practical process and platform improvements. Working across underwriting, risk, data, and technology, you will also explore responsible automation and agentic AI to improve reviews, reporting and insight generation. Build your expertise while delivering practical insights that strengthen underwriting decisions, improve controls and support better outcomes for customers and the business.
Responsibilities
- Design and embed underwriting governance, reporting and reviews with clear ownership, evidence, and escalation requirements.
- Monitor appetite, guideline, referral and process adherence across underwriting operations.
- Analyse and reconcile data from multiple sources to identify exceptions, trends, control gaps and emerging risks.
- Develop dashboards and management reporting that provide clear oversight of breaches, remediation and residual risk.
- Lead thematic reviews and recommend practical improvements to underwriting processes, platforms, workflows and preventative controls.
- Explore responsible automation and agentic AI while maintaining data quality, security, validation and human oversight.
Requirements
- At least five years of general insurance experience across commercial underwriting, governance, risk, controls, assurance, or operational oversight.
- Strong knowledge of SME risk selection, underwriting appetite, guidelines, delegated authorities and platform controls.
- Experience designing, testing, monitoring and improving underwriting controls in a complex stakeholder environment.
- Advanced analytical skills, including accessing, manipulating, reconciling and interpreting data from multiple sources.
- Experience producing exception reports, dashboards, management information and evidence-based remediation tracking.
- A relevant tertiary or ANZIIF qualification is desirable, along with experience applying automation or AI-enabled solutions.
Skills
- Automation
- AI
Location
- Hybrid
Work Type
- Permanent
- Full-time
- Hybrid
Experience Level
- 5+ years
Education Level
- Tertiary or ANZIIF qualification desirable
Benefits
- Award-winning Shine platform
- Performance-based incentives
- Suncorp shares
- Hybrid working
- Flexible leave
- 20 weeks paid parental leave
- Up to 5 days paid flexible leave annually
- Paid study support
- Career breaks
- On-the-job learning
- $1,000 referral bonus
- Free wellbeing coaching
- Dedicated Employee Council
- Confidential EAP access
- Discounts at 900+ retailers
- Fitness Passport
- Reduced super fees
- Paid volunteer leave
- Donation matching
- Unlimited emergency response leave
- Diversity celebrated through employee resource groups
- Inclusive policies for all families
About the Company
- At Suncorp we believe we are our best when our workforce is as diverse, talented, and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
Equal Opportunity
- If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact annette_frasca@suncorp.com.au [annette_frasca@suncorp.com.au] for a confidential conversation.
- We are aware that some candidates may be experiencing issues when submitting their application. If you receive an error message during the submission process, please contact Annette_frasca@suncorp.com.au [Annette_frasca@suncorp.com.au] for assistance.