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About the Role
The Salvation Army Youth Services seeks a dedicated and motivated Case Manager to join the Oasis Youth Services team in Surry Hills. This role provides holistic case management and housing support to young people experiencing or at risk of homelessness through the Oasis Transitional Accommodation Service and OASIS Drop-In Centre. It offers a unique opportunity to make a genuine impact while working collaboratively with an experienced, multidisciplinary team and a broad network of community partners.
Responsibilities
- Deliver strengths-based case management and tailored support plans.
- Work alongside young people to identify goals, develop practical life skills, strengthen community connections and access the supports they need to build sustainable futures.
- Support health, wellbeing and access to appropriate services.
- Encourage social inclusion, engagement and community participation.
- Explore pathways into education, training and employment.
- Advocate for young people and coordinate referrals to specialist services.
- Support young people to secure and sustain safe, stable housing.
- Build positive relationships with stakeholders to achieve the best outcomes for clients.
Requirements
- Qualification in Social Work, Community Services, Youth Work, Psychology or a related discipline (Diploma minimum, Degree highly regarded).
- Experience in case management, youth work, homelessness, housing support or a related human services environment.
- Understanding of youth homelessness and the barriers impacting sustainable housing outcomes.
- Ability to build rapport quickly and engage effectively with young people from diverse backgrounds with strong communication, relationship-building and stakeholder engagement skills.
- Sound organisational, administrative and report writing skills.
- Ability to confidently manage risk, critical incidents and competing priorities.
- Commitment to creating culturally safe and inclusive environments.
- Flexibility to participate in the service roster, including occasional after-hours requirements.
- Current Driver Licence.
- Current First Aid Certificate or willingness to obtain.
- Valid Working with Children Check and willingness to complete a National Police Check.
Skills
- Case management
- Youth work
- Homelessness support
- Housing support
- Communication
- Relationship-building
- Stakeholder engagement
- Organisational skills
- Administrative skills
- Report writing
- Risk management
- Critical incident management
- Cultural safety
- Inclusivity
Location
- Surry Hills, NSW
Work Type
- Full-time
- Permanent
- Hybrid
Experience Level
- Diploma minimum
- Degree highly regarded
Education Level
- Diploma
- Degree
Salary/Compensations
- SCHADS Award, Crisis Accommodation Level 2
Benefits
- NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits
- Employee Assistance Program - Independent confidential counselling service
- Financial, retail and lifestyle discounts and benefits
- Discounted health and fitness programs through Fitness Passport
- Up to 8 weeks leave per year through our purchase leave scheme
- Generous Parental Leave offering of 12 weeks
- Up to 5 days paid leave per year to support a TSA program or activity
About the Company
- The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities.
- We believe in doing good that transforms lives and futures for the better.
- From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
- The Salvation Army Youth Services delivers an integrated range of programs that support young people across Australia to overcome barriers, achieve their goals and build brighter futures.
- Our services create opportunities for young people to access safe housing, strengthen support networks, engage in education and employment, and actively participate in their communities.
- Our programs span housing and homelessness, education, employment and training, alcohol and other drug support, community engagement, therapeutic services and youth justice programs.
- Working with us means being part of a passionate, values-driven team committed to empowering young people during some of the most challenging times in their lives.
- We work within a trauma-informed and psychologically informed practice framework, ensuring every young person is supported with dignity, respect and a focus on their strengths and potential.
Equal Opportunity
- The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.
- We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions.
- We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
- The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm.
- All child facing roles will require the successful completion of a Working with Children Check.
- Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
- We value Integrity, Compassion, Respect, Diversity, and Collaboration.