Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Donor Specialist role.
Rezi rewrites your resume against North Star Fertility Partners LLC's job description. Free.
Tailor your resume to this Donor Specialist role.
Rezi rewrites your resume against North Star Fertility Partners LLC's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Donor Specialist posting at North Star Fertility Partners LLC — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Donor Specialist posting at North Star Fertility Partners LLC — free, in seconds.
About the Role
Growing Generations is seeking a Donor Specialist to join their team. This role is crucial in providing guidance and excellent customer service to egg and sperm donors, ensuring they safely navigate the third-party reproduction process and helping clients achieve their dreams.
Responsibilities
- Review, evaluate, and make informed decisions on incoming donor applications, accepting or declining candidates in alignment with program criteria, safety standards, and best practices.
- Conduct educational video consultations with prospective donors to explain the donation process, expectations, timelines, and responsibilities.
- Guide donors through the intake process, collecting and reviewing required documentation for completeness, accuracy, and compliance.
- Support donors in curating compelling donor profiles, providing guidance to help them present themselves authentically.
- Serve as the primary point of contact for assigned donors, delivering a high-touch, compassionate experience with timely, clear, and professional communication.
- Collaborate with the Donor Matching team to support successful matches and ensure alignment between donor profiles and client needs.
- Partner cross-functionally with internal teams to identify opportunities to increase donor engagement and improve the intake experience.
- Maintain detailed and accurate case documentation in internal systems.
- Monitor donor progress and conduct regular case audits to ensure forward momentum and data integrity.
- Serve as an ongoing point of contact for donors post-cycle completion, collecting records, updating profiles, and coordinating follow-up.
- Act as a creative problem solver and trusted resource, addressing donor questions and concerns with empathy and professionalism.
- Contribute to continuous improvement initiatives by sharing insights and feedback.
- Perform other duties as assigned.
Requirements
- High school diploma or equivalent.
- Excellent customer service, phone, and computer skills.
- Proficient in Microsoft Office and Outlook.
- Salesforce proficiency is a plus.
- Ability to maintain confidentiality.
- Ability to interact with a broad range of clients from different cultures and regions.
- Possesses a positive and flexible attitude and willingness to adapt.
- Ability to excel in a fast-paced, performance-driven environment with a strong sense of accountability, initiative, and commitment to achieving goals.
Skills
- Verbal communication skills
- Written communication skills
- Human connection
- Empathy
- Organization
- Curiosity
- Innovation
- Customer service
- Phone skills
- Computer skills
- Microsoft Office proficiency
- Outlook proficiency
- Salesforce proficiency
Location
- Remote
- Hybrid
Work Type
- Full-time
Education Level
- High school diploma or equivalent
Benefits
- Competitive health plan (health, dental, vision)
- 401(k) with company match
- “Take What You Need” PTO
- Tuition Assistance
- Paid Holidays
- LTD/STD/Life Insurance
- Wellness Programs
About the Company
- Growing Generations is a family building families through surrogacy and egg donation, driven by unparalleled safety and quality standards.
- The agency was founded in 1996 and has assisted clients worldwide, helping bring over 2,000 babies into the world.
- The Growing Generations experience inspires trust, creates legacy, and makes the impossible possible.
Equal Opportunity
- North Star and its companies are an equal opportunity employer.
- We provide opportunities without regard to race, color, religion, gender, age, national origin, disability, veteran status, sexual orientation, genetic information and gender identity or expression.
- Federal laws prohibit job discrimination based on race, color, sex, national origin, religion, age, equal pay, disability, veteran status, sexual orientation, and genetic information and gender identity or expression.