Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Senior Manager, Product Success, T:0 role.
Rezi rewrites your resume against Airwallex's job description. Free.
Tailor your resume to this Senior Manager, Product Success, T:0 role.
Rezi rewrites your resume against Airwallex's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Senior Manager, Product Success, T:0 posting at Airwallex — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Senior Manager, Product Success, T:0 posting at Airwallex — free, in seconds.
About the Role
As a Senior Manager, Product Success, you are the architect of our customers’ operational success from day zero. This is a high-impact, 0-1 role where you sit at the intersection of complex accounting, AI implementation, and driving customer outcomes. You will wield your accounting expertise to work with customers, configure autonomous systems to match deep financial logic, and partner with our Product and GTM Teams to build our deployment playbook.
Responsibilities
- Deploy & Configure AI Financial Agents: Partner directly with founders, accountants, and mid-market Controllers to translate complex accounting policies into automated logic. Configure, test, and tune AI agents and account structures to map to specific business rules and data pipelines.
- Drive Onboarding Strategy & Playbooks: Conduct evidence-based tests to identify friction points across varying customer sizes, building scalable, repeatable frameworks that accelerate 'Time to Value'.
- Bridge Product and Commercial Teams: Act as the ultimate internal customer advocate. Collaborate cross-functionally with Product and Engineering to ensure customer voice is represented in product workflows.
- Master Customer Jobs-to-Be-Done: Become a product expert to understand how customers can best succeed. Track usage, proactively mitigate risks, identify expansion triggers, and drive long-term platform adoption.
Requirements
- Technical Accounting Fluency: Strong background in accounting or finance, with a solid grasp of revenue recognition (ASC 606) and modern ERPs. Ability to communicate effectively with both accounting and technical professionals.
- Customer-Facing Ownership: Strong experience or desire to work directly with customers in roles such as customer success, implementations, technical account management, or product operations using an accounting background.
- Owner & Value-Driven Mindset: Exceptional organizational skills with a proven track record of managing complex stakeholder environments and meeting aggressive delivery deadlines. Thrives on solving ambiguous and exciting problems.
- AI-Maximalist: Deep passion for emerging technology. Understands how to prompt, configure, and optimize autonomous systems for complex financial rules.
Skills
- Accounting
- Finance
- Revenue Recognition (ASC 606)
- ERP Systems
- Customer Success
- Implementations
- Technical Account Management
- Product Operations
- AI Configuration
- Data Analysis
Location
- San Francisco
Work Type
- Full-time
Experience Level
- Senior Manager
- 0-1 role
Education Level
- CPA license or heavy experience auditing (e.g., Big 4) or managing revenue and accounting (preferred)
About the Company
- Airwallex is the AI-native financial operating system for a real-time, intelligent economy.
- More than 675,000 businesses use Airwallex to run financial operations or build and monetize financial products.
- Started in Melbourne in 2015, Airwallex is the regulated backbone behind global payments.
- Operates with over 85 licenses and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.
- Co-headquartered in San Francisco and Singapore, with over 2,300 employees across 27 offices.
- Hires builders with founder-level energy, who move fast with good judgment, dig in with real curiosity, and make calls from first principles.
Equal Opportunity
- Airwallex is proud to be an equal opportunity employer.
- Values diversity and considers anyone seeking employment based on merit, qualifications, competence and talent.
- Does not regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making hiring decisions.
- Encourages individuals with disabilities or special needs requiring accommodation to inform the company.