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About the Role
We’re looking for a Customer Support Engineer to support our growing customer base in the UK and Europe. You’ll report directly to our CTO and work closely with our entire team to ensure our customers are getting the most out of our products. This is a high-ownership, high-impact, high-growth role where you’ll directly shape the future of the business and will have the opportunity to build out how we support our customers going forward. You'll touch every part of the customer lifecycle and have opportunities to grow in both customer-facing and technical directions.
Responsibilities
- Be the first line of defense for customer tickets and questions
- Build scalable, AI-enabled systems for customer support
- Channel customer feedback to our product development team
- Create educational resources for our customers
- Assist with bug fixing and QA
Requirements
- Proven interest in learning and teaching
- A passion for software products and an interest in diving into the technical weeds on them
- Excellent written and spoken communication skills
- Ability to juggle multiple priorities across competing customer requests
- Interested in the sort of rapid growth that only early stage startups can provide
- Extreme ownership and attention to detail
- Coding knowledge and interest in growing your coding skills
- A bias for action
- Knowledge of the Privacy or Legal fields (Optional)
Skills
- Customer support
- AI
- Product development
- Technical writing
- Bug fixing
- Quality Assurance
- Communication
- Coding
Location
- United Kingdom
- Europe
Work Type
- Full-time
Experience Level
- Early stage startup experience
Salary/Compensations
- £35,000-£45,000
Benefits
- Impact: Your work will directly shape the future of the company.
- Growth: High ownership, deep collaboration with company leadership and customers. Potential to grow into new roles and scopes as the company grows.
- Speed: We move fast, ship often, and value autonomy.
- Culture: Our team is kind, collaborative, inquisitive, and inclusive.
- Supportive environment that respects all aspects of life.
About the Company
- Phaselaw is the leading eDiscovery platform for in-house legal and privacy teams.
- We save teams thousands of hours with tools for document production and redaction.
- We're a Seed stage startup but are already working with some of the largest companies in the world and are more than doubling the business every quarter.
- Founded in 2023 by SaaS and data experts.
- Josh (CEO) led Chartbeat as CTO to $70M+ ARR and exit.
- David (CTO) led product at Cortico (MIT spinoff) from 0-> 1.
Equal Opportunity
- We think technology is best built by teams with a diversity of background, thought, and experience.