Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this People Operations Associate/Manager (F26) role.

Rezi rewrites your resume against National Education Opportunity Network's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the People Operations Associate/Manager (F26) posting at National Education Opportunity Network — free, in seconds.

About the Role

The People Operations Associate/Manager is central to building a thriving, equitable workplace that enables staff to do their best work in service of NEON’s mission and vision. This role works closely with the Chief People and Impact Officer to translate people strategy into effective day-to-day practices while identifying opportunities to develop new approaches, strengthen existing systems, and improve the employee experience across the employee lifecycle. The ideal candidate is highly organized, proactive, and detail-oriented, with the creativity and sound judgment to build practical solutions, navigate ambiguity, and balance confidential employee matters with the operational demands of a growing organization.

Responsibilities

Own day-to-day administration of core people processes across the employee lifecycle, including onboarding, offboarding, employee changes, personnel records, benefits administration, and related communications.
Serve as a first point of contact for routine employee questions related to HR policies, benefits, processes, and resources, escalating complex or sensitive matters as appropriate.
Ensure employees have a smooth, organized, and thoughtful experience throughout their time at NEON while identifying opportunities to streamline and improve people processes.
Coordinate day-to-day recruitment processes in partnership with hiring managers and the Chief People and Impact Officer, including candidate communications, scheduling, interviews, assessments, references, and hiring documentation.
Coordinate NEON’s annual performance management process and support managers and employees throughout the performance cycle.
Coordinate and support organization-wide professional development and learning initiatives, maintaining resources, communications, participation data, and feedback to inform continuous improvement.
Serve as a first-line resource for employees and managers navigating routine employee relations questions and concerns, documenting matters appropriately and escalating complex issues to the Chief People and Impact Officer.
Coordinate NEON’s annual team engagement survey and monitor employee feedback and engagement data to identify trends and elevate insights and recommendations.
Support initiatives that strengthen employee connection, recognition, collaboration, engagement, and an inclusive team culture.
Maintain NEON’s employee handbook, policies, forms, templates, and other people-related resources; coordinate regular reviews, updates, employee acknowledgments, and compliance-related activities.
Liaise with benefits, payroll, HR, legal, and other external partners as needed to support effective and compliant people operations.
Maintain accurate HR data across NEON’s people systems and develop trackers, calendars, dashboards, and other tools to support effective people operations.
Prepare routine people reports and analyses, identify trends and opportunities for improvement, and support efforts to streamline systems and automate administrative processes.
Coordinate the operational planning and logistics for organization-wide retreats, team-building events, and other people initiatives in partnership with Ops, People, and Special Projects team members.

Requirements

Bachelor’s degree in Human Resources, Business, Education, Organizational Development, or a related field or equivalent relevant professional experience (Associate Level)
2–4 years of experience in HR, people operations, talent development, program operations, or a related field (Associate Level)
Experience supporting core people processes such as onboarding, recruiting, performance management, employee engagement, or professional development (Associate Level)
Demonstrated interest in employee experience, organizational culture, learning and development, and/or equitable people practices (Associate Level)
Strong written and verbal communication, organization, and follow-through (Associate Level)
Bachelor’s degree or equivalent relevant professional experience; advanced degree and/or HR certification (e.g., SHRM-CP, SHRM-SCP, PHR, SPHR) preferred (Manager Level)
5–8+ years of progressive experience in HR, people operations, employee relations, talent development, or organizational development (Manager Level)
Demonstrated experience independently owning and improving HR processes and programs from planning through implementation (Manager Level)
Experience advising managers and employees on people-related questions, with sound judgment around when to escalate complex or sensitive matters (Manager Level)
Experience designing, implementing, and/or facilitating professional development, employee engagement, or organizational initiatives (Manager Level)
Working knowledge of employment practices, HR compliance, and applicable employment law (Manager Level)
Experience working in a small, growing, or resource-constrained organization preferred (Manager Level)
Commitment to incorporating principles of diversity, equity, inclusion, and belonging into people practices, decision-making, and employee experiences
Deep commitment to NEON’s mission of advancing educational equity and economic mobility
Passion for expanding access to high-quality educational opportunities for students who have historically been underserved
Understanding of and interest in the systemic barriers that affect students and communities served by Title I schools
Commitment to building an equitable, inclusive, and supportive workplace that enables NEON’s team to advance this mission

Skills

Strong execution and ownership
Process improvement mindset
Data-informed thinking
Communication and facilitation
Judgment and emotional intelligence
Organization and attention to detail
Adaptability and resourcefulness
Relationship building

Location

Remote

Work Type

Remote
Full-time

Experience Level

Associate Level (2-4 years)
Manager Level (5-8+ years)

Education Level

Bachelor's degree in Human Resources, Business, Education, Organizational Development, or a related field or equivalent relevant professional experience
Advanced degree and/or HR certification (e.g., SHRM-CP, SHRM-SCP, PHR, SPHR) preferred

Salary/Compensations

$55,000 to $70,000 (Associate Level)
$60,000 to $90,000 (Manager Level)

Benefits

Medical coverage
Dental coverage
Vision coverage
401(k) with 4% match (fully vested)
Professional development support
Remote work stipends and equipment
Coworking space access
Paid sick leave with flexible vacation

About the Company

The National Education Opportunity Network (NEON) is a rapidly scaling education justice non-profit that seeks to propel economic mobility by democratizing access to higher education.
We deliver and support actual college credit-bearing courses from our nation’s top universities (Howard, Wharton, Spelman, Morehouse, Brown, Wesleyan, Dartmouth, and more) into teacher-led high school classrooms in low-income, Title 1 high schools - at no cost to students.
Since our inception in 2019, we have served nearly 70,000 scholars from over 500 high schools in 36 states and are on track to serve 1 million scholars within the next decade.
We are a passionate team of former education and civil rights leaders, teachers, policy-wonks, and consultants – with an active board, including former U.S. Secretary of Education, Arne Duncan; founder of the Children’s Defense Fund, Marian Wright Edelman; University of Pennsylvania Professor, Angela Duckworth; CEO of the Common App, Jenny Rickard; and former Howard University President, Dr. Wayne Frederick.

Equal Opportunity

It is the policy of the National Education Opportunity Network not to discriminate against any employee or applicant for employment because of race, creed, color, national origin, sex, age, disability, marital status, sexual orientation or citizenship status.
We will take specific action to ensure that applicants are employed and that employees are treated during employment, without regard to their race, creed, color, national origin, sex, age, disability, marital status, sexual orientation or citizenship status.
Such action shall include, but not be limited to the following: recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other Terms and Conditions of Employment except as provided by law.