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About the Role

We are seeking an experienced Technical Support Field Engineer III to join the Technical Support Field Engineer III team at Vantage Elevation. In this role, you will serve as a key technical resource for customers, providing advanced support, commissioning assistance, training, and field service throughout your assigned region. You’ll play a hands-on role in delivering quality, safety, and reliability across our operations.

Responsibilities

Provide advanced technical support via phone, email, remote diagnostics, and onsite field service.
Troubleshoot complex mechanical, electrical, and control system issues involving company products.
Support equipment installations, startup, commissioning, system adjustments, and performance evaluations.
Diagnose equipment performance issues and recommend effective corrective actions.
Document service activities, warranty information, engineering change requests, and customer interactions using company systems.
Deliver technical training for customers, installers, mechanics, distributors, and internal personnel.
Collaborate with Engineering, Quality, Product Management, Sales, and Operations teams to identify solutions and improve products and processes.
Escalate complex technical issues through established channels to ensure timely resolution.
Build strong customer relationships through responsive communication and professional technical support.
Manage multiple service priorities while maintaining a high level of customer satisfaction.
Travel throughout the region to provide onsite technical support, customer training, commissioning assistance, and project support.
Perform other duties as assigned.

Requirements

Bachelor's degree in Engineering Technology, Electrical Engineering, Mechanical Engineering, Industrial Technology, or a related technical discipline preferred.
Minimum of five (5) years of elevator field service, technical support, commissioning, or related technical experience with a bachelor's degree, or eight (8) years of relevant experience with an associate degree.
Elevator industry experience strongly preferred.
Experience with elevator controls, machinery, or electromechanical systems highly desirable.
Strong knowledge of electrical, mechanical, hydraulic, and elevator control systems.
Ability to read and interpret electrical schematics, wiring diagrams, technical manuals, and engineering drawings.
Excellent troubleshooting, diagnostic, and analytical skills.
Strong customer service orientation with the ability to communicate technical information clearly to customers and internal teams.
Effective verbal, written, and interpersonal communication skills.
Strong organizational skills with the ability to manage multiple priorities and work independently.
Proficiency with Microsoft Office Suite and CRM or service management software.
Valid driver's license with an acceptable driving record.
Ability and willingness to travel extensively throughout the assigned territory, including occasional overnight travel.

Skills

Troubleshooting complex systems
Solving customer challenges
Advanced support
Commissioning assistance
Field service
Technical resource
Electrical schematics interpretation
Wiring diagrams interpretation
Technical manuals interpretation
Engineering drawings interpretation
Diagnostic skills
Analytical skills
Customer service
Technical communication
Verbal communication
Written communication
Interpersonal communication
Organizational skills
Time management
Independent work
Microsoft Office Suite proficiency
CRM software proficiency
Service management software proficiency

Location

Bronx, NY

Work Type

Full Time
Hybrid

Experience Level

Minimum of five (5) years of elevator field service, technical support, commissioning, or related technical experience with a bachelor's degree, or eight (8) years of relevant experience with an associate degree.

Education Level

Bachelor's degree in Engineering Technology, Electrical Engineering, Mechanical Engineering, Industrial Technology, or a related technical discipline preferred.

Salary/Compensations

$115,000–$122,500 annually

Benefits

Targeted Bonus (based on company and individual performance)
Medical/Dental/Vision/Life Insurance
HSA
401(K)/ Company Match/ Non-Elective
Generous Paid Time Off (PTO)
Tuition Reimbursement
Employee Assistance Program (EAP)
Plum Benefits

About the Company

Vantage Elevation, LLC is an independent, industry-leading manufacturer of elevator components and systems with a long history of innovation and reliability.
Founded in 1899, Vantage employes over 1,000 people across manufacturing sites and offices in the United States, Canada, and the United Kingdom.
Through its family of brands, GAL Manufacturing, GAL Canada, Hollister-Whitney, Elevator Controls, Courion, Bore-Max, Thames Valley Controls, and Vertical Dimensions, Vantage supports nearly every electro-mechanical device used in modern elevators.
Vantage’s mission is to safely connect people and communities by providing reliable elevator solutions.
We support our teams, work closely with our customers, and hold ourselves accountable for quality, safety, and integrity in everything we do.

Equal Opportunity

Vantage Elevation, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.