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About the Role
This role involves moderating live comments to maintain a respectful environment, acting promptly to address violations, and supporting other moderators. It requires quick decision-making and composure under pressure in a fast-paced live chat setting.
Responsibilities
- Moderate live comments in accordance with client-specific guidelines.
- Remove or edit comments that contain insults, offensive language, inappropriate content, or spam.
- Identify potential issues or disruptions within the chat and take immediate action.
- Address violations of chat rules or community guidelines promptly.
- Carry out moderation and training according to the project schedule.
- Offer support to other moderators and mentor/train new moderators.
- Ban users/comments that violate tenets during HVE.
- Exercise judgment and discretion in making decisions regarding content appropriateness and user interactions.
Requirements
- Comfortable working in a dynamic and fast-paced environment.
- Ability to multitask and make quick decisions.
- Assertive, discerning, and decisive when enforcing chat rules.
- Flexibility to adapt to changing priorities during live broadcasts.
- Maintain composure under pressure.
- Clear and effective verbal and written communication skills.
- Ability to interact with team members and escalate issues.
- Excellent English language proficiency.
- Familiarity with live streaming platforms and chat moderation tools.
Skills
- Content moderation
- Customer support
- Community management
- Live streaming platforms
- Chat moderation tools
- Communication skills
- Decision-making
- Adaptability
- Composure under pressure
Location
- Midtown Manhattan, New York
Work Type
- Flex
- Onsite
- Variable hours
- As needed
Experience Level
- Prior experience in content moderation, customer support, or community management roles.
Education Level
- High school diploma
About the Company
- Advanced Systems Group, LLC enables creativity through better technology and operations for media creatives and content owners.
- From acquisition to delivery, on-premises or in the cloud, ASG ensures our clients’ success through tailored solutions.
- One of North America’s largest Media and Entertainment Technology and Operations suppliers.
- Provides engineering services, physical and cloud integration, training, support, and managed services.
- Delivers customized operations and services for all phases of media production, including creative and engineering.
- Founded in 1997, providing nationwide services with teams based in North America, South America, and Europe.
Equal Opportunity
- Advanced Systems Group LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.