Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Manager, Product Management role.
Rezi rewrites your resume against McDonald's Corporation's job description. Free.
Tailor your resume to this Manager, Product Management role.
Rezi rewrites your resume against McDonald's Corporation's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Manager, Product Management posting at McDonald's Corporation — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Manager, Product Management posting at McDonald's Corporation — free, in seconds.
About the Role
McDonald’s is seeking a Product Manager to own product performance and experience quality for Archy, McDonald’s conversational ordering platform. This role will own the performance framework across key metrics, helping the team understand performance, identify areas for improvement, and drive measurable enhancements in Archy’s accuracy, reliability, customer experience, and restaurant performance.
Responsibilities
- Own Archy’s core performance KPIs and establish clear definitions, targets, and measurement.
- Monitor performance across stores, releases, dayparts, and customer journeys globally.
- Identify performance trends, outliers, and opportunities for improvement.
- Lead investigation of issues impacting Automation, Accuracy, Change at Cash, Uptime, CSAT, Crew Sat, and Order Time.
- Partner with Engineering, Vendor partners, Analytics, Operations, and other Product teams to identify root causes and drive resolution.
- Translate recurring issues into scalable product improvements.
- Define and continuously improve the quality of the end-to-end customer and crew experience.
- Use customer interactions, CSAT, Crew Sat, session audits, and restaurant observations to identify experience gaps.
- Balance automation and accuracy with natural interactions and Speed of Service.
- Translate performance insights into a prioritized Product and Engineering backlog.
- Prioritize opportunities based on customer impact, restaurant impact, frequency, and KPI improvement.
- Ensure fixes address systemic issues rather than isolated symptoms.
- Define performance and quality criteria for releases and scaling.
- Identify regressions quickly and ensure learnings from live restaurants inform future releases.
- Serve as the Product point of contact for Archy performance and CX quality.
Requirements
- 5+ years of Product Management experience, ideally in AI, digital commerce, customer experience, or operational products.
- Strong analytical skills and experience using data to drive product decisions.
- Experience owning product KPIs and translating performance insights into product improvements.
- Strong customer and operational mindset with an ability to connect product performance to real world experiences.
- Experience working cross-functionally across Engineering, AI/ML, Analytics, Design, and Operations.
- Strong root-cause problem-solving and prioritization skills.
- Familiarity with conversational AI, LLMs, or AI-powered products is preferred.
Skills
- Product Management
- AI
- Digital Commerce
- Customer Experience
- Operational Products
- Analytical Skills
- Data Analysis
- Product KPIs
- Customer Mindset
- Operational Mindset
- Cross-functional Collaboration
- Root-cause Problem-Solving
- Prioritization
- Conversational AI
- LLMs
- AI-powered Products
Experience Level
- 5+ years
Salary/Compensations
- $127,332.00 - $159,165.00 per year
Benefits
- Health and welfare benefits
- Comprehensive health insurance
- Medical coverage
- Prescription drug coverage
- Mental health coverage
- Dental coverage
- Vision coverage
- Life insurance
- Bonus eligible
- Long-term incentive eligible (stock or other equity grants)
- Sabbatical program
- Tuition assistance
- Flexible work arrangements
About the Company
- McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.
- Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential.
- We lead through our values centered on inclusivity, service, integrity, community and family.
- Our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet.
Equal Opportunity
- McDonald’s is an equal opportunity employer.
- We promote an inclusive work environment that creates feel-good moments for everyone.
- McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job.
- McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws.
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.