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About the Role
Our Customer Care Center is the first line of customer communication for incoming calls on the 1-800-Carrier line, serving North America. We assist end users of our HVAC equipment brands (residential homeowners) and Carrier brand dealers seeking parts or technical support.
Responsibilities
- Provide satisfactory and quality customer service under immediate supervision.
- Assist with basic customer inquiries on product availability, maintenance, and order status.
- Help resolve basic customer service or billing complaints.
- Maintain records of customer interactions, including details of inquiries, complaints, comments, and actions taken.
- Facilitate dealer referrals for sales or service, aiming to connect homeowners with dealers via warm transfer.
- Provide customers with warranty information.
- Assist with product comparisons.
- Act as a switchboard, referring customers to the appropriate department using a database.
Requirements
- High school diploma or GED.
- 6+ months of experience handling inbound calls in a call center environment.
- Dependable.
- Punctual and completes each shift.
- Maintains assigned break and lunch schedules.
Skills
- Above average verbal and written communication skills.
Location
- North America
Work Type
- Onsite
Experience Level
- 6+ months experience handling inbound calls in a call center environment
Education Level
- High school diploma or GED
- Bachelor's Degree
Salary/Compensations
- $31,500.00 - $56,500.00 annually
Benefits
- Health Care Benefits: Medical, Dental, Vision; Wellness incentives
- Retirement Benefits
- Time off and Leave: Paid vacation days (up to 15), paid sick days (up to 5), paid personal leave (up to 5), paid holidays (up to 13), birth and adoption leave, parental leave, family and medical leave, bereavement leave, jury duty leave, military leave, purchased vacation
- Disability: Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
- Tuition Assistance
About the Company
- Carrier Global Corporation is a global leader in intelligent climate and energy solutions, committed to creating innovations that bring comfort, safety, and sustainability to life.
- Through advancements in climate solutions like temperature control, air quality, and transportation, Carrier improves lives, empowers critical industries, and ensures the safe transport of goods.
- Founded on the invention of modern air conditioning in 1902, Carrier leads with a purpose to enhance lives and the shared world.
- The company's success is driven by a world-class, inclusive workforce that prioritizes the customer.
Equal Opportunity
- Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class.
- Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
- If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.