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About the Role
The Bell/Door Attendant assists guests with luggage, manages lobby areas, and ensures a professional hotel entrance experience. This role is crucial for guest satisfaction and efficient hotel operations.
Responsibilities
- Uphold and comply with Hotel Standards at all times.
- Assist arriving and departing guests by properly handling luggage.
- Provide information to guests regarding Hotel facilities and directions.
- Welcome guests in a proper manner and refer to them by their surname.
- Deliver guests' packages, faxes, extra keys, and amenities.
- Deliver luggage to guest rooms and escort guests, showing room amenities.
- Store and tag luggage as requested by guests.
- Facilitate switching of guestrooms.
- Handle guest complaints according to established steps.
- Ensure luggage and the front door are never left unattended.
- Perform other tasks as assigned.
Requirements
- Must be 18 years or older.
- High school diploma, GED, or equivalent experience.
- Prior experience in guest service preferred.
- Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission.
- Good communication skills.
- Attention to detail and organizational skills.
- Ability to function in a noisy, hectic, and crowded environment.
- Ability to handle numerous duties simultaneously.
- Flexible to work schedules.
- Willing to work as a team member.
- Ability to read, analyze, and interpret documents such as policy and procedure manuals.
- Ability to respond to common inquiries from other Team Members or guests.
- Ability to write detailed instructions and correspondence.
- Ability to effectively present information in one-on-one and small group situations.
- Ability to compute complex mathematical calculations.
- Ability to work with mathematical concepts such as probability and statistical inference.
- Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
- Ability to decipher various reports and maintain reports upon request.
- Strong decision-making and problem-solving skills.
- Ability to work well under pressure and deadlines.
- Must be able to interact with internal and external guests in a professional manner.
- Must be able to work varying schedules to reflect the business needs of the property.
Skills
- Guest service
- Luggage handling
- Communication
- Attention to detail
- Organization
- Teamwork
- Problem-solving
- Decision-making
Location
- New York
Work Type
- Full-time
- Flexible schedule
Experience Level
- 18 years or older
- Prior guest service experience preferred
Education Level
- High school diploma
- GED
- Equivalent experience
Salary/Compensations
- $19.16 - $21.51
About the Company
- Resorts World New York City strives to provide our guests with world-class gaming, exquisite dining, and unique entertainment experiences.
- We are looking to hire an enthusiastic and dedicated team of professionals.
Equal Opportunity
- The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law.
- We welcome the strength of diversity in our workforce.