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About the Role
This unique and high-responsibility role combines daily operational duties with mandatory on-site availability, serving as a critical operational bridge between the daily management team and overnight safety. The position requires living in the hotel to ensure continuous operational excellence and compliance with the hotel’s fraternization policy.
Responsibilities
- Meet with and solicit comments from guests to maximize satisfaction.
- Respond to situations as they arise and manage guest conflict calmly.
- Coordinate front desk operations including check-ins, move-outs, renewals, reservations, property tours, and sales events.
- Respond to guest service calls efficiently.
- Inspect studios and public spaces daily according to Clean & Safe brand standards.
- Act according to procedure in the event of an emergency or accident and accurately follow all policies and procedures.
- Execute the lead management process and review Studio Inventory daily to maximize studio revenue.
- Maintain effective sales of ancillary offerings to accommodate guests’ needs.
- Assist with the training of all team members as necessary.
- Demonstrate to the team how to effectively follow the “Say Yes to a Simple Request” program.
- Perform Laundry Duties (sorting, washing, drying, and folding linens/terry, cleaning facilities).
- Cross-train on the duties of all non-management staff members to provide essential backup as needed.
- Respond only to emergencies and calls forwarded from the Overnight Headquarters for resolution.
- Stay within 30 minutes of the hotel to be able to provide necessary guest response.
- Carry the hotel’s cell phone when on overnight on-call shifts, responding appropriately when calls are forwarded for resolution.
- Clock in and out when fulfilling any and all duties of the overnight shift.
Requirements
- Must live in the hotel.
- Must comply with the fraternization policy.
- Must stay within 30 minutes of the hotel when on-call.
- Must carry the hotel’s cell phone when on overnight on-call shifts.
Skills
- Guest satisfaction
- Conflict management
- Front desk administration
- Guest service
- Quality assurance
- Safety procedures
- Sales
- Revenue maximization
- Personnel training
- Emergency response
- Communication
Location
- On-site (hotel)
Work Type
- Full-time
- On-site
About the Company
- Sandpiper Hospitality (SH) is one of the fastest-growing companies in the extended stay market.