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About the Role
The Part-Time Membership Assistant provides support for the Individual Giving and Gifts Processing teams, answering the members phone line and email inbox as an ambassador for The Frick Collection.
Responsibilities
- Sell memberships and answer member questions regarding visiting logistics, digital membership cards, benefits, and program registration.
- Manage the database backend to ensure annual and monthly recurring gifts are cleaned up and prepared for processing.
- Assist with check-in for events.
- Conduct outreach to members and donors for processing questions or declined gifts.
- Process returned mail and maintain database record cleanliness.
Requirements
- Experience supporting individual giving, membership, events, or donor and member communications.
- Excellent written, verbal, interpersonal, and customer service skills.
- Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines in a fast-paced environment.
- Ability to interact in-person with colleagues, vendors, and visitors.
- Ability to use common office tools and machines (computer, phone).
- Ability to transport and operate equipment.
- Ability to traverse and navigate throughout offices, buildings, galleries, different levels, and storage areas, including climbing steps and ladders, and lifting objects up to 40 lbs.
Skills
- Customer service
- Database management
- Interpersonal skills
- Organizational skills
- Written communication
- Verbal communication
Location
- New York, NY
Work Type
- Part-time
- Onsite
Salary/Compensations
- $23 per hour
Benefits
- Sick time accrual up to 56 hours/year
- Paid Holidays
- Participation in a Tax Deferred Savings Plan – 403(b)
- Employee Assistance Plan
- Discount on Citi Bike memberships
- Discount on bike helmets
- Discount on food pickup or delivery through Seamless/Grubhub when working onsite
- Discount on Frick Museum Shop purchases
About the Company
- Internationally recognized as a premier museum and research center, known for its distinguished Old Master paintings and outstanding examples of European sculpture and decorative arts.
- The collection originated with Henry Clay Frick and was bequeathed to the public.
- The institution's holdings have grown significantly since its opening in 1935.
- The Frick Art Research Library is a top art history research center.
- The Frick Collection has undergone a comprehensive renovation and reopened in April 2025.
- Promotes an open and welcoming workplace culture that supports diversity and work-life balance.
- Provides competitive salaries and exceptional benefits in a beautiful and pleasant work setting.
Equal Opportunity
- Provides equal opportunity to all employees and applicants for employment without regard to personal characteristics such as race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or other characteristics protected by law.
- Policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.