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About the Role
The Dropship Account Manager will own the day-to-day business and growth strategy for an assigned portfolio of brands and retail partner accounts, with accountability for sales, profitability, assortment productivity, and account performance. This role serves as a primary point of contact for assigned retailer relationships, builds account plans, and turns sales and inventory insights into actions that drive profitable growth.
Responsibilities
- Own retailer relationships and account performance within the assigned brand and account portfolio; build trusted partnerships with buyers, merchants, and e-commerce teams.
- Develop and execute plans for assigned brands and accounts to achieve sales and margin goals, including assortment expansion, new product launches, promotional opportunities, and improved product visibility.
- Lead regular retailer business reviews, presenting performance, opportunities, and recommended actions; track commitments through completion.
- Partner with leadership and planning to develop sales forecasts and account targets; monitor results and implement action plans to address gaps.
- Identify and pursue incremental sales opportunities, including expanded placements, seasonal programs, and new account opportunities in partnership with leadership.
- Analyze sales, margin, sell-through, and inventory by brand, account, style, and SKU to recommend assortment, replenishment, and exit actions.
- Build brand- and account-specific assortment recommendations aligned with each retailer’s customer, inventory availability, and the positioning of each brand.
- Develop promotional and pricing recommendations that balance competitiveness, sales growth, and margin requirements; secure internal approvals and coordinate execution.
- Monitor competitor assortments, pricing, and promotions to identify market trends and product opportunities.
- Own account readiness for launches and seasonal initiatives, coordinating product setup, content, pricing, inventory availability, and launch timelines.
- Manage retailer portals and coordinate onboarding and integrations with internal teams and external partners.
- Ensure product listings are accurate, complete, and optimized; resolve assortment, content, and availability issues that limit sales.
- Monitor fulfillment, cancellations, shipping timeliness, returns, and chargebacks; partner with operations and supply chain to resolve issues and protect retailer relationships.
- Coordinate priorities across assigned brands and accounts with dropship specialists and cross-functional partners, establishing clear owners, deadlines, and follow-through.
- Maintain account calendars, sales reporting, and action plans; recommend process improvements that support profitable growth and efficient execution.
Requirements
- 3–5 years of relevant sales and account management experience in wholesale, e-commerce, or retail, with direct ownership of customer relationships and sales results.
- Demonstrated ability to grow accounts, identify commercial opportunities, and deliver against sales and profitability goals.
- Experience managing retailer partner accounts and navigating third-party retail platforms or vendor portals; dropship experience strongly preferred.
- Strong analytical skills, including Excel proficiency and the ability to translate sales, margin, and inventory data into clear recommendations.
- Understanding of retail math, pricing, promotional planning, assortment productivity, and inventory management.
- Strong presentation, negotiation, and written and verbal communication skills; comfortable leading retailer meetings and business reviews.
- Highly organized and proactive, with the ability to manage priorities across multiple brands and retail accounts, resolve issues, and drive cross-functional execution.
- Footwear, fashion, or accessories experience preferred.
Skills
- Sales
- Account Management
- E-commerce
- Dropship Operations
- Excel Proficiency
- Retail Math
- Pricing
- Promotional Planning
- Assortment Productivity
- Inventory Management
- Presentation Skills
- Negotiation Skills
- Written Communication
- Verbal Communication
Location
- New York City
Work Type
- On-site
- Hybrid
Experience Level
- 3-5 years
Salary/Compensations
- $65k - $75k
About the Company
- American Exchange Group is an industry leader in fashion accessory products and brand management.
- Facilitates distribution to major retailers internationally for their globally recognized brands, custom private label brands, and exclusive licensed brands.
- Brands include footwear, tech wearables, watches, jewelry, handbags, fashion accessories, home, and beauty.
- American Exchange Group raises the bar by disrupting the status quo with value and quality, while staying at the forefront of trends.
- Joining American Exchange Group means being part of a dynamic and diverse team where your contributions drive real impact—and where there’s always room to grow.
- If you're looking to be part of a company that blends heritage with hustle, we’re excited to meet you.
- Visit our website at www.axnygroup.com