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About the Role
ASML is seeking a Software Application Engineer to support Tachyon Process Window Enhancement and Process Window Control software products at a major customer site in Austin, TX, USA.
Responsibilities
- Provide onsite product support to customer engineering teams.
- Develop strong technical relationships with direct customer interfaces.
- Manage software engagements with regular customer review meetings.
- Bring critical customer requirements to Brion.
- Perform front-line support at customer sites via face-to-face, email, and phone.
- Characterize reported issues and provide timely solutions.
- Act as a liaison between the Product Engineer Group/R&D and the customer for recipe development.
- Provide software product support, focusing on product recipe debugging for advanced nodes.
- Drive and monitor ongoing customer engagements.
- Coordinate and drive technical responses to customers.
- Define technical specifications and timelines with customers and the Product Engineering Group.
- Draft Statements of Work.
- Establish regular review meetings.
- Communicate technical requirements or issues to the Product Engineering Group and/or R&D team.
- Utilize the JIRA tracking system and manage open customer cases.
- Conduct basic onsite training or coordinate requested training for customers.
- Provide weekly reporting and tracking of customer engagement status.
- Lead short-term projects within a small team, monitor deliveries, coach team members, and handle communication.
- Occasional international travel is required.
Requirements
- 4-6 years of experience with Computational lithography & OPC software tools.
- Previous experience with direct customer interface.
- Strong analytical and problem-solving skills.
- Strong communication, organization, and leadership skills.
- Ability to work effectively with other teams.
- Strong interpersonal skills.
- Ability to work effectively with others.
- Must be legally authorized to access controlled technology prior to beginning work.
Skills
- Computational lithography
- OPC software tools
- Lithography knowledge (a plus)
- Direct customer interface
- Analytical skills
- Problem-solving skills
- Communication skills
- Organization skills
- Leadership skills
- Interpersonal skills
Location
- Austin, TX, USA
Work Type
- Onsite
- Hybrid
Experience Level
- 4-6 years
Education Level
- MSc/Masters/PhD in Electrical Engineering, Optics sciences or Physical Sciences
Salary/Compensations
- $138,800-190,850
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Basic life insurance
- 401k plan participation
- Eight (8) hours of vacation leave every month
- Thirteen (13) paid holidays throughout the calendar year
About the Company
- ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips.
- We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers – to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics.
- Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Wilton, CT, Chandler, AZ and San Jose, CA.
Equal Opportunity
- ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce.
- It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity.
- We recognize that inclusion and diversity is a driving force in the success of our company.