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About the Role

The Bell Attendant is an integral part of the Guest Services Team, responsible for ensuring guests are well looked after from arrival to departure. As the first and last impression of the Hotel, this role carries a special responsibility for creating memorable guest experiences.

Responsibilities

Greets all guests passing through the lobby and offers assistance.
Delivers luggage to guest rooms upon check-in and picks up luggage upon departure, moving it to storage or the Front Drive.
Maintains proper records of luggage deliveries and pick-ups.
Assists guests with inquiries regarding hotel services, hours of operation, key personnel, in-house events, and directions.
Performs errands for guests and the hotel, which may require local travel off-property.
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests.
Complies with Four Seasons Work Rules and Standards of Conduct.
Works harmoniously and professionally with co-workers and supervisors.
Transports luggage to the guest room for arrivals and to the hotel entrance or temporary storage for departing guests.
Provides arriving guests with a hotel orientation.

Requirements

Reading, writing, and oral proficiency in the English language.
Excellent communication skills.
Excellent personal presentation and interpersonal skills.
A warm welcoming smile, a positive attitude, and knowledge of the local area.
Minimum of 1+ year bell/guest services experience in a hotel environment.
Ability to prioritize and multi-task.
High attention to detail.
Ability to work a flexible schedule, including days, nights, overnight, weekends, and holidays.
Ability to stand for 8 hours per shift.
Ability to lift and push 50 – 100 lbs.
High school education or equivalent experience.

Skills

Guest Services
Luggage Handling
Customer Service
Communication
Interpersonal Skills
Attention to Detail
Multitasking
Problem Solving

Location

San Francisco

Work Type

Union
Non-management
Full-time

Experience Level

1+ year experience

Education Level

High school education or equivalent experience

Salary/Compensations

$28.51 per hour

Benefits

Medical insurance plans
Dental insurance plans
Vision insurance plans
401k Retirement plan
Inclusive and diverse employee engagement & recognition events
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary Employee Meals
Paid holidays
Paid vacation
Paid sick days
Laundered Employee Uniform

About the Company

Four Seasons is powered by its people, fostering a culture of continuous improvement and mutual respect.
The company is dedicated to creating exceptional guest experiences through a world-class employee experience and company culture.
Four Seasons believes in recognizing individuals and creating lasting impressions through genuine connections.
The Four Seasons Hotel San Francisco is an iconic hotel located in the heart of the city, overlooking Yerba Buena Gardens and near major attractions and business districts.

Equal Opportunity

Four Seasons is an Equal Opportunity, Affirmative Action employer.
Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
The company considers for employment qualified applicants with arrest and conviction records, pursuant to the San Francisco Fair Chance Ordinance.