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About the Role
The Clinical Applications Engineer (CAE) plays a critical role in the early adoption of new technology, expanding access to robotic minimally invasive care. This individual will focus on supporting early users through their system learning curve, providing technical expertise during clinical procedures, and transitioning users from training to proficiency. The CAE will also provide guidance to design engineering regarding system usage nuances.
Responsibilities
- Provide procedural support to new robotic system sites to promote safety and effective progression.
- Collaborate with global Clinical Applications Engineering and Endoluminal Sales to support new users through their early learning curve.
- Provide expert clinical product and technical assistance and training to physicians and clinical staff on the effective use of Intuitive’s equipment during clinical procedures.
- Identify key areas of concern for clinical users for procedure adoption and collaborate with training and development partners to evaluate and address them.
- Drive collaboration and maintain consistent, open lines of communication across the assigned responsibilities with the global Clinical Applications Engineering team as well as the development teams.
- Collaborate with peers and development engineering partners to develop and share best practices and product feedback.
- Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.
- Prioritize and appropriately respond to requests in a high-stress environment.
Requirements
- Candidates must reside in New York, NY, Boston, MA or Philadelphia, PA.
- A minimum of 2 years of technical or clinical experience in healthcare.
- Experience navigating hospitals and supporting procedures required.
- Self-starter who performs well with autonomy and can be flexible in a dynamic work environment.
- Problem solver who can maintain composure and think critically in high pressure environments.
- Highly collaborative and works well in a remote team environment.
- Effective communication skills including oral, written and interpersonal.
- Strong situational awareness.
- Experience working with highly complex technical systems and/or working in a critical patient care setting with physicians and support staff.
- Ability to seek out and process large amounts of data to translate information into actionable insights.
- Desire to learn and build new skills.
- Ability to travel up to 70%, located near a major airline/rail hub, and ability to work nights and weekends as needed.
- Ability to independently prioritize and manage travel logistics, and complete associated administrative tasks in a timely manner.
- Ability to travel on a moment’s notice and support cases across varying geographies; comfortable booking and utilizing all forms of travel.
- Final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date.
Skills
- Technical expertise on the system
- System learning curve support
- Clinical procedure support
- Communication skills
- Situational awareness
- Critical thinking
- Problem-solving
- Collaboration
- Data processing
- Travel logistics management
Location
- New York, NY
- Boston, MA
- Philadelphia, PA
Work Type
- Remote
- Employee
- Day Shift
Experience Level
- Professional 3 (9)
Education Level
- Bachelor’s degree in biomedical engineering or in healthcare-based field
Salary/Compensations
- Min. Salary Region 1: 155300 USD
- Max. Salary Region 1: 223500 USD
- Min. Salary Region 2: 132000 USD
- Max. Salary Region 2: 190000 USD
Benefits
- Market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity.
About the Company
- Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, with technologies like the da Vinci surgical system and Ion transforming how care is delivered.
- The company is driven by the purpose to make surgery smarter, safer, and more human, improving outcomes for millions of patients worldwide.
- The work involves solving challenging problems that demand creativity, rigor, and collaboration, with the potential to change lives.
Equal Opportunity
- Intuitive is an Equal Opportunity Employer.
- We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
- We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.