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About the Role
As the Director, Operations - Campus & Corporate Services, you will provide strategic leadership and operational oversight for a portfolio of complex client accounts across our Campus and Corporate Services segments. You will serve as a trusted partner to clients while leading multi-site operations through multiple layers of management, ensuring exceptional service delivery and sustainable business growth.
Responsibilities
- Provide strategic leadership and operational direction across multiple client locations and service lines.
- Lead and support Area General Managers, Resident District Managers, and site leadership teams to achieve business objectives and operational excellence.
- Build and maintain strong executive-level client relationships to support retention, satisfaction, and long-term growth.
- Drive financial performance through effective budget management, forecasting, cost controls, and profitability initiatives.
- Partner with Business Development teams on new business opportunities, contract renewals, service expansions, and client presentations.
- Lead new account openings, transitions, and operational improvement initiatives.
- Champion health, safety, compliance, and risk management programs across the portfolio.
- Analyze operational and financial data to identify trends, opportunities, and areas for continuous improvement.
- Support talent development, succession planning, employee engagement, and performance management initiatives.
- Ensure delivery of Sodexo standards, contractual obligations, and client expectations across all accounts.
Requirements
- 10+ years of progressive operations leadership experience within food services, facilities management, workplace experience, education, healthcare, hospitality, or corporate environments.
- Proven success leading multi-site operations, managing large budgets, and delivering strong financial and client outcomes.
- Experience working within unionized and non-unionized environments.
- GTA-based candidates preferred, with the ability to travel up to 50% of the time, including overnight travel as required.
Skills
- Strong business acumen
- Financial management
- Strategic planning
- Project management skills
- Exceptional relationship-building skills
- Communication skills
- Presentation skills
- Influencing skills
- Demonstrated success developing leaders and building high-performing teams.
- Proficiency with Microsoft Office Suite
- Proficiency with business reporting tools
- Bilingualism (English/French) is considered an asset.
Location
- Greater Toronto Area (GTA), Ontario
- Supports client sites across Ontario and other regions as required.
Work Type
- Permanent
- Full-time
Experience Level
- Director level
Education Level
- Post-secondary education in Business, Hospitality, Facilities Management, Engineering, or a related field. Equivalent experience will be considered.
Salary/Compensations
- CAD 150,000 - CAD 175,000 yearly
- Eligible for an annual incentive bonus.
Benefits
- Competitive compensation
- Great employee benefits
- Training and development programs
- Countless opportunities for growth
About the Company
- At Sodexo, we create environments where people can thrive, whether they're learning, collaborating, researching, working, or building their careers.
- Across campuses and corporate workplaces, our teams deliver exceptional food, hospitality, and integrated facilities management solutions that enhance the experience of students, faculty, employees, and guests.
- We are committed to creating vibrant, inclusive, and productive environments that support our clients' goals while improving quality of life every day.
- Our purpose is to create a better everyday for everyone to build a better life for all.
- As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
- Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact.
- You belong in a company that allows you to act with purpose and thrive in your own way.
- Corporate responsibility & sustainability
- An award-winning employer for Sustainability, Diversity & Inclusion, Corporate Social Responsibility, and much more.
Equal Opportunity
- Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class.
- We welcome and encourage applications from people with disabilities. Accommodation is available on request from candidates taking part in all aspects of the selection process.