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About the Role
The Service Renewal Coordinator serves as the primary point of contact for the renewal of routine, low-value service contracts, ensuring renewals are completed accurately, efficiently, and within established timelines. This role works closely with Sales, Operations, and other key stakeholders to support forecasting activities, manage contract-related data, and deliver an exceptional customer experience through strong communication, analytical skills, and attention to detail.
Responsibilities
- Serves as the main point of contact for the renewal process of routine low value contracts.
- Uses standard tools and processes to renew service agreements within assigned timeframe.
- Coordinates with Sales and Operations.
- Provides data for facilitation of renewal and order Intake forecast meetings.
- Collaborate with other stakeholders and departments.
Requirements
- Technical school or College Diploma preferred; although a combination of education and experience will also be considered.
- Strong English and French communication skills, both verbal and written.
- Strong working knowledge of Microsoft Office Suite applications, computer skills and knowledge of Windows software.
- Good organizational skills and the ability to handle multiple tasks and duties effectively.
- Ability to understand customer contract language and requirements.
- Proven ability to identify solutions.
- Ability to work independently with minimal supervision and exercise strong decision-making skills.
- Strong analytical and financial aptitude with a proven ability to manage complex data accurately, ensuring high-quality reporting, reconciliation, and operational efficiency.
- Highly developed interpersonal, written, and verbal communication skills, with the ability to engage professionally with customers, manage expectations, and deliver an exceptional customer experience.
Skills
- SAP
- ERP systems
- Power BI
- Data visualization
- Reporting tools
Location
- Calgary - Alberta - Canada
- Montreal - Quebec - Canada
- Oakville - Ontario - Canada
- Toronto - Ontario - Canada
Work Type
- Hybrid (Remote/Office)
- Full-time
- Permanent
Experience Level
- Mid-level Professional
- Approximately 2 years of experience in service agreement renewals, contract administration, or service coordination, preferably within building automation, HVAC, fire alarm, security systems, or fire/security monitoring industries.
Education Level
- Technical school or College Diploma preferred
Salary/Compensations
- $58,000.00 CAD - $68,000.00 CAD, excluding bonus and benefits.
Benefits
- Flexible work environment with flex hours, telecommuting and digital workspaces.
- Opportunities to advance your career and mentorship programs on a local and global scale.
- Competitive total rewards package.
- Profit sharing available.
- Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
- Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
- Participate in our celebrations, social events and offsite business events.
- Opportunities to contribute your innovative ideas and get paid for them!
- Employee perks and discounts.
About the Company
- Siemens Canada is a leading technology company focused on industry, infrastructure, mobility and healthcare.
- The company’s purpose is to create technology with purpose, transforming the everyday, for everyone, since 1912 in Canada.
- By combining the real and the digital worlds, Siemens empowers customers to accelerate their digital and sustainability transformations, making factories more efficient, cities more liveable, and transportation more sustainable.
- A leader in industrial AI, Siemens leverages its deep domain know-how to apply AI – including generative AI – to real-world applications, making AI accessible and impactful for customers across diverse industries.
- Siemens also owns a majority stake in the publicly listed company Siemens Healthineers, a leading global medical technology provider pioneering breakthroughs in healthcare.
- For everyone. Everywhere. Sustainably.
- In fiscal 2025, which ended September 30, 2025, Siemens Canada generated revenues of approx. $2.3 billion CAD.
- The company has approximately 4,600 employees from coast-to-coast and 38 office and production facilities across Canada.
- To learn more about Siemens Canada, visit our website at www.siemens.ca
Equal Opportunity
- Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer.
- Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process.
- All qualified applicants will receive consideration for employment.
- Siemens s’engage à créer un environnement diversifié et est fière d’être un employeur souscrivant au principe de l’égalité d’accès à l’emploi.
- Sur demande, Siemens Canada prendra des mesures d’accommodement raisonnables pour les personnes handicapées, dans le but de soutenir la participation des candidats dans tous les aspects du processus de recrutement.
- Tous les candidats qualifiés seront pris en considération pour ce poste.