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About the Role

Bell is seeking a Conversational AI Developer to build and improve virtual assistants that help customers get answers and get things done, using Google’s CX Agent Studio and Dialogflow CX. This is a hands-on role for a problem solver who wants to grow their skills in conversational AI, LLM-powered experiences, and AI agents.

Responsibilities

Build, configure, and maintain conversational AI assistants using CX Agent Studio, and learn and contribute to Dialogflow CX flows, intents, pages, and webhooks.
Implement conversation flows and dialogue logic based on designs from conversational designers and architects.
Develop integrations with backend services and APIs using JSON and other data interchange formats.
Write, test, and refine prompts and agent instructions, and help manage the context (conversation history, retrieved knowledge, and tool outputs) that agents use to respond accurately.
Implement and troubleshoot tool calling, connecting agents to APIs, data sources, and backend systems so they can complete tasks for customers.
Support the implementation of LLM-based and agentic features, including knowledge retrieval and multi-step agent behaviours, under the guidance of senior team members.
Explore and prototype with emerging agent frameworks and protocols (e.g., ADK, MCP, A2A) as the team evaluates them.
Test and troubleshoot assistants, including end-to-end conversational flow testing, to identify and resolve defects and improve accuracy.
Review performance data and customer interactions to find opportunities for continuous improvement, and help tune intents, prompts, and fallback handling.
Contribute to multi-channel deployments (web, mobile, messaging, IVR) while following enterprise security, privacy, and governance standards.
Document your work, participate in Agile ceremonies (stand-ups, sprint planning, retros, PI Planning), and track tasks in JIRA.
Stay current on evolving conversational AI and LLM trends and share what you learn with the team.

Requirements

Strong problem-solving skills and a logical, analytical approach to debugging and improving systems.
Foundational understanding of Natural Language Understanding (NLU) and Large Language Models.
Working knowledge of prompt engineering: writing clear instructions, using examples, and iterating on prompts based on results.
Basic understanding of context engineering: how conversation history, retrieved information, and tool results shape LLM behaviour and quality.
Basic understanding of tool/function calling and how LLM agents interact with external APIs and systems.
Experience with, or strong interest in learning, conversational AI platforms such as CX Agent Studio and Dialogflow CX (through work, academic projects, internships, or personal projects).
Working knowledge of JSON and REST APIs.
Programming experience in at least one language (e.g., Python, JavaScript/Node.js).
Basic familiarity with cloud platforms (GCP preferred, Azure or AWS also relevant).
Good written and verbal communication skills, with the ability to explain technical work clearly to teammates and stakeholders.
Willingness to learn quickly, accept feedback, and work in a collaborative Agile team.
Passion for AI-powered language models, chatbots, voice bots, and AI agents.

Skills

Conversational AI
LLM
AI Agents
CX Agent Studio
Dialogflow CX
NLU
Prompt Engineering
Context Engineering
Tool/Function Calling
JSON
REST APIs
Python
JavaScript/Node.js
GCP
Azure
AWS
Agile
JIRA

Location

Canada : Ontario : Don Mills
Canada : Ontario : Toronto

Work Type

Hybrid

Experience Level

0-2 years of experience in software development, chatbot development, or a related area (co-op, internship, and project experience welcome).

Education Level

Bachelor’s degree (or college diploma) in Computer Science, Software Engineering, Artificial Intelligence, Data Science, or a related field, or equivalent practical experience.

Benefits

Comprehensive compensation package
Competitive salary
Medical benefits
Dental benefits
Vision benefits
Mental health benefits
35% discount on Bell services
Exclusive offers from partners

About the Company

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.
We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth.
Bell, one of Canada's Top 100 Employers.

Equal Opportunity

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
We also want to make sure that everyone has an equal opportunity to join our team.
We encourage individuals who may require accommodations during the hiring process to let us know.
Adequate knowledge of French is required for positions in Quebec.