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About the Role
As Director, Product Manager Institutional Platform, you will own the end-to-end experience of enterprise clients integrating with Galaxy's institutional custody and trading services. You'll work hand-in-hand with clients' technical and operations teams, as well as Galaxy's engineering, trading, operations, and client service organizations, to make every integration smoother, faster, and more predictable than the last — and you'll turn what you learn into documentation, tooling, and support resources that scale.
Responsibilities
- Own the product experience for enterprise clients using Galaxy's institutional custody and trading platform, from initial technical scoping through go-live and steady-state usage.
- Act as the primary product point of contact for clients during integration, translating their requirements across market data, order entry, trade reconciliation and settlement, and post-trade reporting into clear technical and product specifications, always keeping an eye towards best in class UX and repeatable processes.
- Partner directly with client engineering and operations teams to troubleshoot integration issues, unblock technical dependencies, and keep complex, multi-workstream onboardings on track.
- Collaborate closely with engineering, trading, operations, and compliance to ensure the platform's APIs, workflows, and tooling meet the real-world needs of institutional clients integrating for custody, staking, and trading.
- Identify recurring friction points across client onboardings and drive the roadmap for internal tools and platform improvements that reduce integration time and support burden.
- Own and continuously improve Galaxy's client-facing documentation — API references, integration guides, runbooks, and FAQs — so clients can self-serve wherever possible.
- Define and track metrics for onboarding health (time-to-integration, support ticket volume, client satisfaction) and report progress and blockers to product and business leadership.
- Represent the voice of the client internally, ensuring product and engineering prioritization reflects real integration/usage pain points and institutional client needs.
Requirements
- 10+ years of experience in product management, solutions engineering, or a related technical role, with a meaningful portion of that in digital assets.
- Direct, hands-on experience managing enterprise clients through technically complex integrations.
- Familiarity with custody and staking workflows in the digital assets industry, and the operational and security considerations unique to them.
- Demonstrated ability to translate ambiguous or highly technical client requirements into clear specifications, documentation, and product priorities.
- Track record of building or substantially improving client-facing documentation, developer guides, or support resources.
- Excellent stakeholder management skills — comfortable working directly with client technical teams and internal engineering, trading, and operations stakeholders simultaneously.
- Ability to manage multiple concurrent client relationships without losing sight of the details.
Skills
- Digital assets
- Institutional custody
- Institutional trading
- Product management
- Solutions engineering
- Technical integrations
- API references
- Integration guides
- Runbooks
- FAQs
Location
- New York City
Work Type
- Hybrid/Flexible Working Arrangements
Experience Level
- 10+ years of experience
- Director
Salary/Compensations
- $275,000—$300,000 USD
Benefits
- Competitive base salary and discretionary bonus
- Flexible Time Off (paid)
- 3% 401(k) company contribution
- Company-paid health and protective benefits for employees, partners, and other dependents
- Generous paid Parental Leave
- Competitive family planning benefits for US employees
- Opportunities to learn about the Crypto industry
- Smart, entrepreneurial, and fun colleagues
- Free daily snacks and weekly breakfasts/lunches
- Employee Resource Groups
- Free virtual coaching and counseling sessions through Headspace
About the Company
- Galaxy Digital Inc. (Nasdaq: GLXY) is a global leader in digital assets and data center infrastructure, growing the economy that runs on code.
- Galaxy delivers the onchain infrastructure that connects institutions to digital assets, including trading, advisory, asset management, staking, self-custody, and tokenization.
- Galaxy also develops and operates data center infrastructure to power AI and HPC workloads.
- Anchored by its Helios campus in Texas, Galaxy is building a multi-gigawatt pipeline of more than 5.7 GW of potential capacity, positioning it among the largest and fastest-growing data center developers in North America.
- The Company is headquartered in New York City, with offices across North America, Europe, the Middle East, and Asia.
Equal Opportunity
- Galaxy respects diversity and seeks to provide equal employment opportunities to all employees and job applicants for employment without regard to actual or perceived age, race, color, creed, religion, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital or partnership or caregiver status, ancestry, national origin, citizenship status, disability, military or veteran status, protected medical condition as defined by applicable state or local law, genetic information or predisposing genetic characteristic, or other characteristic protected by applicable federal, state, or local laws and ordinances.
- We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.
- If you believe you require such assistance to complete the application process or to participate in an interview, please contact careers@galaxy.com.