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About the Role
As Community Manager, you will manage brand social channels, focusing on content creation, publishing, community engagement, and performance reporting. You will collaborate with account management and creative teams, contributing ideas and demonstrating a strong understanding of social media dynamics. This role is ideal for someone curious about culture, adaptable to fast-paced environments, and capable of tailoring communication across diverse brand identities.
Responsibilities
- Create, publish, and manage content across brand social channels including TikTok, Instagram, Facebook, Snapchat, Pinterest, and Reddit.
- Generate content ideas daily and execute them with speed and quality.
- Engage with communities in the comments, responding to fans, initiating conversations, and identifying content opportunities in real time.
- Monitor platforms for trending moments and cultural hooks, proposing relevant, brand-appropriate responses.
- Contribute to influencer briefs alongside the wider team.
- Track, analyse, and report on content performance against KPIs using platform analytics and social tools.
- Partner with account management and creative teams to develop larger campaign ideas.
- Stay current with platform changes, algorithm updates, and emerging social formats, bringing fresh thinking to team workflows.
Requirements
- Must be 21+.
- A strong grasp of major social platforms and what makes content perform across TikTok, Instagram, Facebook, Snapchat, Pinterest, and Reddit.
- Versatile writing ability to adapt tone and voice for different brands and audiences.
- Experience creating and posting content for brand social channels.
- Familiarity with social analytics and reporting tools such as Khoros, Sprout, Sprinklr, or Hootsuite.
- Comfort working in fast-moving environments where daily output is expected.
- An eye for culture, noticing trends, resonance, and engagement opportunities.
- Basic proficiency with Microsoft Office (Excel, Word, PowerPoint); Adobe Photoshop is a plus.
- Agency or in-house brand experience is helpful.
- Basic proficiency with Gen AI tools relevant to social content creation and copywriting.
- Curiosity about how AI can support content ideation, caption writing, and social reporting.
- Willingness to develop prompting skills and explore AI-assisted workflows.
- Agentic mindset: ability to break tasks into clear steps, prioritise, and find efficient solutions.
Skills
- Social Media Management
- Content Creation
- Community Engagement
- Performance Reporting
- TikTok
- Snapchat
- Social Analytics
- Microsoft Office
- Adobe Photoshop
- Gen AI Tools
- Prompting Skills
Location
- Toronto, Ontario
Work Type
- Hybrid
- 1-2 days in the office
Experience Level
- Mid-Senior
Salary/Compensations
- $55,250—$61,750 CAD
About the Company
- Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands.
- We partner with over 300 clients in 40+ countries.
- Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
- As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work.
- Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
- Our values shape everything we do: Be Ambitious to succeed, Be Imaginative to push the boundaries of what’s possible, Be Inspirational to do groundbreaking work, Be always learning and listening to understand, Be Results-focused to exceed expectations, Be actively pro-inclusive and anti-racist across our community, clients and creations.
- OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets.
- Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.
Equal Opportunity
- Our recruitment process does not employ artificial intelligence for selection. We use AI to support efficiency and consistency, not to replace human judgement. Candidate evaluation and selection are conducted without AI-supported screening or decision-making. We are committed to a fair, thoughtful, and equitable experience for every candidate.
- OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.