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About the Role
Carrier Global Corporation, a leader in intelligent climate and energy solutions, is seeking a motivated, process-oriented individual for its Customer Care Center to support customers via telephone and written communications. This high-volume, fast-paced, and metric-driven role emphasizes customer satisfaction and offers a hybrid work schedule after training.
Responsibilities
- Provide exceptional customer support to homeowners.
- Handle escalated consumer cases.
- Manage all customer interactions via inbound phone, email, and written correspondence.
- Communicate with Distribution including Service Managers via telephone and e-mail to build strong business relationships and ensure a positive customer experience.
- Communicate customer-facing issues to management and identify areas of opportunity.
- Collaborate with internal departments to resolve customer opportunities.
- Actively participate in departmental Carrier Excellence initiatives and team certifications.
- Decide whether to provide minor financial assistance to customers.
Requirements
- High School Diploma or GED.
- Minimum of 3 years of customer service experience in a call center or high-volume setting.
- Minimum of 3 years of experience using CRM (Customer Relationship Management) and phone systems; experience with a leading CRM platform.
Skills
- Excellent customer service skills.
- Strong written and oral communication skills.
- Proficiency in MS Office (specifically Word and Excel).
- Strong analytical skills, accuracy, and attention to detail.
- Sense of urgency; strong organizational skills and ability to handle multiple tasks at one time.
- Creative problem-solving skills.
- Self-starter and well organized, able to multi-task and prioritize work.
- Adaptability and flexibility to seasonality and changing business demands.
- Spanish or French language skills are a plus.
Location
- Hybrid
Work Type
- Hybrid
- Full-time
Experience Level
- Minimum of 3 years of customer service experience in a call center or high-volume setting.
- Minimum of 3 years of experience using CRM (Customer Relationship Management) and phone systems.
Education Level
- High School Diploma or GED.
- Associate’s degree.
Salary/Compensations
- $35,500.00 - $71,500.00 annually
Benefits
- Health Care Benefits: Medical, Dental, Vision; Wellness incentives
- Retirement Benefits
- Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
- Disability: Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
- Tuition Assistance
About the Company
- Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life.
- Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more.
- Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share.
- We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do.
Equal Opportunity
- Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class.
- Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.