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About the Role
The Receptionist / Site Assistant is the primary point of contact for clients, visitors, and vendors, providing front-line client engagement and administrative support. This role ensures a safe, organized, and welcoming environment, manages on-site traffic, enforces facility rules, and guides individuals to necessary services.
Responsibilities
- Manage client flow to maintain a safe, welcoming, and orderly space.
- Enforce site rules, agency regulations, and professional standards.
- Guide and direct clients to appropriate departments, staff, or services.
- Inform appropriate staff/program of client presence.
- Provide bilingual assistance to Spanish-speaking clients.
- De-escalate conflicts or client frustrations using a compassionate, trauma-informed approach.
- Process program invoices and prepare check requisitions.
- Track vendor services and monitor facility maintenance.
- Assist in ensuring the site has sufficient supplies.
- Coordinate ordering supplies as needed.
- Assist with site events and administrative projects.
- Maintain records, including visitor logs and tracking lists.
- Collaborate with multiple programs/managers to ensure smooth site operations.
- Conduct needs assessments for a specific client cohort.
- Provide direct guidance/referrals or low-threshold client assistance.
- Issue basic referrals to internal or external partners.
- Translate basic resource materials or explain referral processes clearly to Spanish-speaking individuals.
Requirements
- Bilingual fluency in English and Spanish is required.
- High School Diploma/ GED or equivalent required.
- Verbal and written communication skills to interact professionally with diverse client populations, vendors, and providers.
- Proficiency with computer software, including Microsoft Office Suite and Google, and other standard database/data entry programs.
- Strong organizational abilities.
- Oversight of high activity site.
Skills
- Client engagement
- Administrative support
- Conflict de-escalation
- Trauma-informed approach
- Invoicing
- Record maintenance
- Needs assessment
- Referral services
- Translation
Location
- 211 Canal Street - Staten Island, NY
Work Type
- Full Time
- Day Shift
- Monday to Friday, 8:00 AM – 4:00 PM (35 hours/week)
Education Level
- High School/GED
Salary/Compensations
- $18.50 - $18.50Hourly